Customer Service Virtual Assistant (Shopify Expertise)

Job Title: Customer Service Virtual Assistant (Shopify Expertise)
Location: Remote
Employment Type: Full-Time

Requirements:
1. Fluent written English with the ability to understand tone when responding to US based customer emails.
2. Expertise with Shopify backend to make changes to orders per customer request.
3. Ability to pay attention to detail, and be organized and track a customer service request up till the point it has been resolved.
4. Self starter who is able to jump on tasks without needing to be told to do so.

Key Responsibilities:

1. Checking customer service emails frequently and making sure all emails are being responded to within 24 hours.
2. Triaging incoming issues and allocating them to the warehouse or alternate team for ultimate resolution.
3. Tracking incoming requests till they are completed (whether they are being completed by you, or another team). Essentially owning the end to end resolution once a customer service ticket is generated.

To Apply:
1. Please submit some examples of customer service responses you have written.
2. Please send us a resume, let us know the hours you are available to work, and what your long term goals are, while submitting your application.

About Us:
Octavia Consulting Group is a US based entity with associates in both the US as well as the Philippines. We own and operate some eCommerce brands that we are in the process of scaling. We are looking for a talented associate who can help support our growth initiatives - we would love to hear from you.