Dropshipping Email Customer Support

Looking for an experienced Email Customer Support for our dropshipping brand ASAP! We're expanding and need a dedicated A-Player with excellent communication skills who is eager to grow with our team and contribute to our success.

Responsibilities:

- Respond to customer requests via email
- Provide prompt and accurate solutions according to our policy
- Log tickets on Google sheet & communicate with supplier
- Contributing to the improvement of our CS processes

You must be:

- Fluent in written and verbal English
- Minimum 2 years CS Experience (Exp in Shopify Fashion Dropshipping CS is preferred)
- Experienced in platforms like Reamaze (or Zendesk/Freshdesk/Gorgias)
- Highly organized, motivated, and willing to learn and grow
- Problem-solving & Customer-oriented
- Able to work up to 8 hours/day during Hong Kong day time(GMT+8), including weekends

We'll start with a 2-week trial period, then turn into full-time should you meet the desired KPIs. If you believe you have what it takes, APPLY NOW:

** Use subject line: "CS" AND state the background colour of our profile logo image
** Provide your CV & Skype contact in message
** Answer these questions in message:

1. How many years of CS experience do you have? How many specifically in CS for Shopify fashion dropshipping?
2. Have you handled Emails with non-English speaking customers? Which languages?
3. What's your experience in handling disputes on Shopify and Paypal?
4. What CRM email tools do you have experience using? (e.g. Reamaze, Zendesk, Gorgias)
5. Any other Shopify VA tasks you have experience in? (e.g. dispute management, order fulfilment...)
6. What's your availability in Hong Kong time (GMT+8) including weekend?