Order Processing Virtual Assistant

Job Overview:

This role involves delivering exceptional customer service, managing inventory, and collaborating on jewelry design and promotions. You’ll handle administrative tasks, maintain an organized store, stay updated on industry trends, and support marketing efforts to enhance customer experience and drive growth.

Key Responsibilities:
Provide exceptional customer service by providing expertise and advice on jewelry selection and care.
Manage inventory by accurately tracking sales and restocking merchandise.
Collaborate with the design team to create new pieces and maintain current inventory.
Stay up to date with industry trends and share knowledge with team members.
Handle administrative duties such as processing transactions, maintaining accurate records, and managing orders and shipments.
Ensure all jewelry is displayed properly and maintain a clean and organized store environment.
Collaborate with the marketing team to create and execute promotional events and campaigns.
Attend trade shows and industry events to network and stay up to date with the latest jewelry trends.

Requirements:
Proficient in order management systems, CRM tools (e.g., Shopify, HubSpot), and communication platforms (e.g., Slack, Zoom). Familiarity with inventory management is a bonus.
Experience: Background in order processing, virtual assistance, or e-commerce/logistics.
Soft Skills: Strong organization, multitasking, communication, and problem-solving abilities.
Attention to Detail: Ensures accuracy in order handling and record-keeping.
Time Management: Skilled in prioritizing tasks and meeting deadlines.
Adaptability: Comfortable with remote work and learning new tools.
Commitment to Growth: Open to continuous learning and system update

About Us:

Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Join Us?
Job Stability: Over 35 years of market success, offering long-term security.
Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
Be part of a growing, innovative company in the fine jewelry industry.
Competitive opportunities for skill development and career advancement.