Medical Virtual Assistant - Virtual Assistant

Job Title: Medical Virtual Assistant - Virtual Assistant
Location: Remote
Interviewer: Lisa

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Are you an organized, detail-oriented, and compassionate individual with experience in medical billing, insurance, and client coordination? If so, we’d love to have you join our client’s speech and occupational therapy practice based in Massachusetts! Our client is a small, women-owned practice dedicated to providing personalized, evidence-based therapy services for individuals of all ages, and they are seeking a full-time Medical Virtual Assistant to support their team and help continue delivering the highest level of care.

As the Medical Virtual Assistant, you will play a key role in supporting the administrative and billing functions of our client’s practice. You will help maintain accurate patient records, process and follow up on claims, and ensure the smooth operation of their billing and client onboarding processes. Your work will directly contribute to the success of our client’s practice, allowing
them to continue providing exceptional care to patients.

About our client:

At Back Bay Speech & Occupational Therapy, we are committed to fostering a culture of care, collaboration, and continuous growth. Our purpose is to empower individuals to achieve their full potential through personalized therapy services while creating a supportive and inclusive environment for both our clients and our team. We value compassion, integrity, excellence, and ongoing professional development.

As a small but impactful practice, we prioritize building meaningful relationships with our clients and their families, ensuring every interaction reflects our commitment to empathy and excellence. Join us and help make a meaningful difference, one step at a time!

Responsibilities:

Billing & Insurance Support:
Primary responsibility for billing, including processing claims, obtaining pre-authorizations, and tracking the status of pending insurance claims.
Follow up on claim denials, apply ERA payments, and resolve billing discrepancies.
Generate billing reports and assist in reconciling insurance payments and balances.
Verify patient insurance coverage and explain benefits to patients.
Liaise with insurance providers to clarify coverage details and ensure timely resolution of any issues.

Client Onboarding & Coordination:
Cross-train with the front desk to assist with new client onboarding.
Send plan of care documents to physicians for signatures and track them.
Keep patient charts in WebPT up to date, including tracking active and discharged statuses.
Ensure patient privacy and confidentiality at all times.

Administrative & Patient Communication:
Handle patient inquiries via phone and email, providing excellent customer service.
Send personalized communications to patients regarding appointment reminders, insurance updates, and billing matters.
Maintain accurate and organized patient records, ensuring timely updates and information.
Assist in managing the email inbox and scheduling, potentially performing scribe duties.

Additional Responsibilities:
Process and submit claims to insurance companies.
Track and follow up on unpaid claims and overdue balances.
Generate and run reports related to claims, authorizations, missed notes, attendance, and balance aging.
Work on school contract billing and explore opportunities for new leads.

Qualifications:

Experience as a Medical Virtual Assistant or in a similar administrative role in a healthcare setting.
Familiarity with billing platforms and systems such as Google Workspace, Dock Health, WebPT, Therabill, and Intake Q (preferred but not required).
Knowledge of medical insurance, claims, and pre-authorizations.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent communication skills, both written and verbal.
Attention to detail and accuracy in maintaining patient records and processing claims.
Compassionate, customer-oriented mindset with a commitment to delivering the best service to our patients.
Ability to work independently and virtually in a fast-paced environment.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:
To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a therapy team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!