Lead Coordinator VA

We are seeking an organized and detail-oriented Lead Coordinator Virtual Assistant to join our team. This role is ideal for candidates who excel in operational and administrative environments. The ideal candidate should demonstrate strong analytical skills, attention to detail, and the ability to work independently with minimal supervision.

This role will require video meetings with the Sales Manager, Customer Service Manager, and potentially other employees within the organization on an ongoing basis to train and discuss performance. Fluency in spoken and written English with little to no grammatical errors is required for effective communication.

Responsibilities of the Lead Coordinator Virtual Assistant:
- Rapidly responding to new customer leads via texts, webchat and email to accurately gather all the necessary customer information to set appointments
- Schedule, change, cancel, coordinate, and confirm appointments
- Distribute leads to appropriate sales representatives based on established criteria
- Following up on all new leads via texts, webchat, and email
- Follow up on existing leads that were previously unresponsive via texts, webchat, and email
- Assist with replying to customer service related texts, emails, and webchats
- Additional tasks and responsibilities as needed and at the discretion of management


Perks:
- 13th-month bonus
- 10 days of paid time off (PTO) during the first year
- Competitive starting salary

Specifics:
- Full-time role (40 hours per week)
- Training Schedule: Monday - Friday, 8:00 AM - 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break

Full-Time Schedule will be one of the following:
- Sunday - Thursday, 11:00 AM - 8:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break
- Tuesday - Saturday, 6:00 AM - 3:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break

Must have:
- Strong high -speed Wi-Fi
- Good microphone
- Good camera
- Organized and professional work from home setup

Compensation:
- Starts at $6 per hour

Qualifications:
- Proven work experience in sales, customer service, or similar administrative roles (2+ years preferred).
- Prior night shift experience (required).
- Ability to work independently with minimal supervision.
- Strong command and high level of proficiency in the English language, both written and verbal.
- Excellent time management, multitasking, and prioritization skills.
- Exceptional communication and interpersonal skills.
- Detail-oriented with critical thinking capabilities.
- Ability to type at a minimum of 40 words per minute.

To apply to this position, please attach your resume, cover letter or message, and/or portfolio. The application process involves an examination, and selected candidates may be invited for a screening or interview which includes a typing test. Please include the word aD@r10 in the subject line of your application. Applicants unwilling to participate in an interview need not apply. Incomplete applications or those not following instructions will not be considered.