Virtual Assistant - Reservations

Are you tech-savvy, responsible, and detail-oriented? Join our team at a reputable black car service company based in Chicago as a Reservation Assistant!

We are a woman-owned black car service that focuses on making every client feel at home and cared for residing in Chicago. Our goal is to provide a comfortable, smooth ride with personal attention to our clients' needs. We’re all about creating a warm, welcoming experience, ensuring every trip with us feels special and easy.

“Customer service, by definition, is about serving people; it should be genuine, personalized and compassionate – or simply put, human.”

Requirements:
- No experience required, although preferred
- Female applicants only; age 25 and over
- Fluent in English
- Must be tech-savvy, responsible, and have an eye for detail
- Must have a friendly voice
- Proactive in communicating and handling any issues to ensure smooth operations
- Must reside in Metro Manila (Makati, Taguig, Pasig, Quezon City ONLY), Cebu, Baguio City, Tagaytay, Davao City, or Iloilo City
- American accent preferred (neutral accent also considered)
- Stable internet connection with a backup option
- Available for graveyard shift: 1:00 AM - 9:00 AM (PST)
- Available six days a week, including Wednesdays, Saturdays, and Sundays. You can choose your preferred day off other than those days.
- Must have a designated working area

IMPORTANT: We are looking for candidates who are good at understanding and completing tasks carefully and smartly, showing they can handle information well and make good decisions. Making reservations and dispatching are important parts of our company’s growth, and we need team members who can excel in these areas.

Please note that being hired does not guarantee a permanent position right away. Initially, you will undergo a week of training with guidance from a team member. Following this, you will have a week where you independently handle reservations and dispatch. After this period, we will assess your performance to decide whether to move forward with your employment.

Payment will be monthly.

Your Responsibilities:
- Answer calls, emails, and texts with a friendly approach
- Assist with making reservations for our clients

We Provide:
- Comprehensive training to get you started

To get started, please provide the following information:
- Gender:
- Age:
- Location (Include City):
- Your Resume/CV:
- About you (Professionally and as a person):
- Screenshot of Internet service details, including a speed test (use this link - www.speedtest.net/):

A voice recording (vocaroo.com/) saying the following:

"Black Car Service, This is [YOUR NAME], how can I help you today? Certainly, I can help you with that. Do you have an account with us? No problem! Just provide us your pick-up location and drop-off location. For your trip, that would be $100 all-inclusive, which includes 20% gratuity for your chauffeur. You're welcome and thank you for choosing us."
Please upload the audio and resume to Google Drive and provide the link to the drive.
If you have great attention to detail, a positive attitude, and the ability to work independently and as a team, apply now and become a part of our growing team!