Customer Service Assistant

Role Overview

As our Customer Service & Operations Assistant, you will work closely with the founder to learn core customer and business/legal workflows of the company. We provide training & a supportive environment to make sure you succeed!

You will be responsible for executing key tasks for customer onboarding, customer support, maintaining data across tools, customer communication, and managing various document filing processes.

This is a “jack-of-all” trades role that involves learning the day-to-day operations of the company with our small (but mighty!) team. The ideal candidate is a detail-oriented problem-solver who is comfortable juggling multiple responsibilities, is tech-savvy, and can work independently in a remote setting.

This role offers room for growth, professional development and the opportunity to join a hyper-growth startup that recently finished a world-renowned startup accelerator. If you speak English fluently and are willing to learn new processes, keep reading!

Key Responsibilities

- Customer Onboarding: Find specific information within documents, manage data consistency across platforms (Airtable, Intercom, Notion etc), and communicate progress with customers & team
- Customer Success : Manage customer support communications via e-mail, live chat, and phone calls. Track filings and mailings and provide status updates to customers
- Research & Legal Operations: Research court information online, call courts to verify information, identify filing procedures and requirements
- Communications: Call Courts via telephone to research & procedures; communicate status updates on their filings and answer questions for customers via e-mail, live chat, and phone

Required Skills

- Professional English Fluency: Must have strong written & verbal communication skills in English for communicating with customers, courts, and rest of team
- Organizational Mastery: Strong ability to manage multiple tasks & time efficiently
- Detail-oriented: Great attention to detail & ability to ensure high levels of accuracy (we’re handling customer’s legal filings, so we can’t make mistakes!)
- Self-motivated problem-solver who isn’t afraid to ask questions

Tools we use

Familiarity with these tools is a plus, but not a requirement! (Intercom, Slack, Dialpad, Airtable, ToDoist, Notion)

Other Requirements

- High-speed internet connection
- Available during US business hours
- Dedicated home office setup for a distraction-free work environment

If you’re a reliable and trustworthy team member, comfortable collaborating remotely, consistently delivers high quality work, and interested in joining a high-velocity startup, we want to meet you!

Sound interesting? To get started, fill out our application form available here:

https://tally.so/r/3Ev4p4

About LawLaw

At LawLaw, we’re on a mission to help individuals protect their rights in the US justice system. Backed by a top global startup accelerator, we’re growing fast and looking for new members to join our remote team! If you thrive in a fast-paced environment and enjoy balancing diverse tasks like customer support, legal operations, and project assistance, plus want to learn in a supportive, growing company, we’d love to hear from you!

Get started here:

https://tally.so/r/3Ev4p4