Customer Service Representative (Tourism Industry)

We are seeking a dedicated and experienced **Customer Service Representative** to join our team. The ideal candidate will manage ticket reservations (for museums, trains, and other attractions), communicate with customers primarily via email and occasionally by phone, and contribute by posting tourism-related articles.

Our company operates in the tourism sector across Peru, India, Spain, and other countries. Initially, you will focus on **Peru and India**, handling customer reservations and providing excellent support.

### **Key Responsibilities:**
- Manage ticket reservations and assist customers with their bookings.
- Communicate with customers via email and occasionally by phone to resolve inquiries and provide support.
- Create and post engaging, tourism-related articles.

### **Requirements:**
- Proven experience in customer service (experience in the tourism industry is a plus).
- Strong communication skills, both written and verbal.
- **High proficiency in English** (required).
- **Comfortable and efficient with computers**, including basic office functions and applications like Microsoft Outlook.
- Experience with Ticket system such as Zendesk, Freshdesk, Tawk or others
- Availability to work the following schedule (Peru Time):
- **Monday to Wednesday:** 2:00 PM to 10:00 PM.
- **Saturday and Sunday:** 8:00 AM to 5:00 PM.

### **What We Offer:**
- Opportunity to work in a dynamic and growing industry.
- Flexible and supportive work environment.
- Immediate start for the right candidate.

### **Important:**
Please **do not apply** if you are not proficient in using Microsoft Outlook and basic computer functions. This role requires efficiency and comfort with technology.


We look forward to welcoming someone who is passionate about delivering exceptional customer service and contributing to the growth of our team. If you meet the requirements and are excited to join our team, apply today.