Training Specialist/Manager - Real Estate Sales/Cold Calling

About Us
Exp Realty San Antonio is a US-based Real Estate Team specializing in real estate lead generation and sales. Our commitment to excellence drives us to seek a Training Specialist/Manager for our Real Estate Sales Cold Callers. This position will transform our training program and elevate our call center performance through innovative teaching methods and proven knowledge retention strategies. We are seeking someone to help Grow, Lead, and Manage our Sales Department.

Our Core 4 Values:
Dedication to Growth: We believe in being 1% better every day
Dedication to Showing Up: For our clients, for each other, and for ourselves
Dedication to Excellence: We strive for the highest standards in everything we do
Dedication to Empowerment: We uplift and enable others to reach their full potential

Role Overview
We're seeking an experienced training professional who can drive excellence in our real estate sales training program. This role combines deep knowledge transfer expertise with sales training innovation to develop high-performing cold calling professionals. The ideal candidate will be passionate about creating lasting learning experiences and capable of implementing systems that ensure knowledge retention and practical application.

Key Responsibilities

Training Delivery:
- Lead comprehensive 2-week classroom training programs for groups of 10-20 new hires
- Manage diverse classroom dynamics effectively while maintaining high engagement
- Implement innovative teaching methods that cater to different learning styles
- Create and conduct effective roleplay scenarios that build lasting sales skills

Program Development:
- Design and implement knowledge retention strategies for both real estate concepts and sales techniques
- Create and maintain a library of exemplary calls and training materials
- Develop systematic practice routines and reinforcement mechanisms
- Implement accountability systems and knowledge checks that ensure learning retention
- Managing/Leading a high producing Sales Department


Performance Optimization:
- Track and analyze training metrics to continuously improve program effectiveness
- Create solutions to reduce training duration while improving knowledge retention
- Collaborate with nesting coach to ensure smooth transition from classroom to production
- Design and implement performance measurement systems

Required Experience & Skills

Training Expertise:
- 3+ years of experience in sales training, and or Managing
- Proven track record of implementing successful knowledge retention programs
- Excellence in managing classroom dynamics and different personality types
- Strong understanding of adult learning principles and memory retention techniques


Technical Skills:
- Experience in creating role-play scenarios and practice routines
- Ability to develop and maintain training resources and tools
- Skilled in performance tracking and metrics analysis
- Proficiency in virtual training delivery


Industry Knowledge:
- Experience in real estate or complex sales environment preferred
- Understanding of sales methodology and techniques
- Ability to translate complex concepts into digestible learning modules

What Success Looks Like:
- Improved knowledge retention rates among trainees
- Reduced training attrition rates (currently at 50%)
- Accelerated time to production readiness
- Enhanced caller performance on the production floor
- Development of comprehensive training resources and tools
- Creation of effective knowledge reinforcement systems
- Managing/Leading high producing Cold Callers


Initial Training Period
The role includes a brief immersion period in our cold calling operations to gain hands-on experience with our processes and understand our callers' challenges firsthand.

Working Hours:
- PH Graveyard Shift (8hrs/day, Monday-Friday US Timezone)

Compensation & Benefits

Compensation:
- Hourly Rate: $7/hr to $13/hr based on experience + Performance Bonuses/Commission.
- Weekly Payouts

Benefits Package:
- PTO (Vacation Leave) that increases annually
- Separate Sick Leave
- Maternity and Paternity Leave
- Bereavement Leave
- Quarterly performance reviews with raise opportunities
- Professional development support

Equipment Requirements:
- Operating System: Windows 10 or MacOS (latest version)
- Processor: Intel Core i5 or AMD Ryzen 5 (or equivalent)
- RAM: 8 GB or higher
- Storage: 256 GB SSD or higher with minimum 30% free space
- Internet Connection: Minimum 100 Mbps download and upload speed (200mbps+ preferred)
- Headset: Noise-canceling headset with microphone

How To Apply
Submit your application through our online form:  https://forms.zohopublic.com/ronclassyre1/form/JobApplication/formperma/vEQgiA3gNHgxbV18RdXXhbLY4Vxm_eRIVg7kU1JidYE


Selection Process:
- Initial application review
- Skills assessment and teaching demonstration
- Interview with leadership team
- Final evaluation and offer
- We are committed to creating an inclusive environment and welcome applications from all qualified candidates who share our dedication to excellence in training and development.