Administrative Support & Call Specialist

Job Title: Administrative Support & Call Specialist

Location: Remote (Philippines)

Salary: $700 – $1000 per month

About Us

Join our dynamic and growing team! We specialize in providing top-notch outsourcing solutions to businesses worldwide. Our commitment to excellence and customer satisfaction sets us apart, and we’re looking for dedicated individuals to help us continue this tradition.

Job Description

We are seeking motivated Administrative Support & Call Specialists to handle a variety of tasks that ensure our operations run smoothly and our clients receive exceptional service. This role is perfect for individuals who are proactive, organized, and passionate about contributing to a successful team.

Key Responsibilities

Call Support:
• Manage and respond to incoming calls from clients and customers.
• Provide accurate information and resolve inquiries efficiently.
• Maintain a professional and friendly demeanor during all interactions.
• Document call details and follow up on unresolved issues.

Administrative Support:
• Handle scheduling and calendar management.
• Organize and maintain digital files and documents.
• Coordinate meetings and manage correspondence.
• Perform general office duties as needed.

Additional Responsibilities:
• Assist in identifying and reaching out to potential clients when necessary.
• Maintain and update customer databases.
• Prepare reports and track performance metrics related to support activities.

Requirements
• Excellent English Proficiency: Strong command of the English language is essential.
• Preferably British Accent: Ability to communicate clearly with a British accent is highly preferred.
• Experience: Previous experience in administrative or call support roles is a plus.
• Skills:
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Education: High school diploma or equivalent; further education is a bonus.
• Reliable Internet Connection: Ability to work remotely with a stable internet connection.

Hiring Process

We have a structured hiring process to ensure we select the best candidates:
1. Application Submission: Submit your resume and cover letter detailing your relevant experience.
2. Onboarding Content: Complete 10 hours of onboarding training materials to familiarize yourself with our company and role expectations.
3. Assessment: Pass a comprehensive test paper to evaluate your skills and understanding.
4. Final Competition: Participate in a 3-day trial period where you’ll compete alongside the top 5 final applicants to demonstrate your capabilities in real-time tasks.

What We Offer
• Competitive Salary: $600 – $800 per month based on experience and qualifications.
• Flexible Work Environment: Remote position with flexible working hours.
• Professional Growth: Opportunities for training and career advancement within the company.
• Supportive Team: Join a collaborative and supportive work environment.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing their relevant experience and why they would be a great fit for this role. Please include samples or recordings that demonstrate your English proficiency and accent preference.

Apply Now by sending your application to [your email address] with the subject line “Administrative Support & Call Specialist Application – [Your Name]”.

We look forward to welcoming you to our team and achieving great success together!

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.