Airbnb Virtual Assistant & Property Manager

About Us
We are Goodwick Hosting, a Luxury Short-Term Rental (STR) company based in Florida. Currently operating 25+ Airbnb properties with a strong intent to scale to 40+ vacation rental homes.

JOB/ROLE
Position: Airbnb Virtual Assistant/Property Manager
Term: Long-term employment, 40-60+ hrs/week
Salary: Over $1,000/month (negotiable based on experience)
Experience: More than 4 years of experience. Please DON'T apply if you have less than 5 years of experience in a similar role.

Experience
We are seeking a candidate with prior experience in Airbnb and Short-Term Rentals. Preference will be given to those with experience as an Airbnb Case Manager (Level 2+), Airbnb Training Manager or in property management for Airbnb or similar platforms.

Skills & Qualifications
• Fluent English, close to perfect proficiency.
• Project management experience: the role involves managing and training other VAs over time.
• Extremely organized, detail-oriented, and tech-savvy.
• Strong communication skills, especially when interacting with property owners.
• A positive outlook, resourcefulness, initiative, quick-to-learn, and a strong work ethic.
• Enjoys learning and implementing new systems to enhance operations.
• Brings innovative ideas to help the company operate more efficiently and effectively.
• Adaptable to change and open to evolving business processes.

Role’s Main Responsibilities
• Guest Communication: Handle general customer service, guest requests, conflict resolution, extensions, and cancellations.
• Listing Management: Create new listings, update listing details, pricing, availability, and rules.
• Technology Management: Operate and maintain business applications such as Hostfully, Airbnb, VRBO, Ring, Monday.com, Excel etc
• Coordination: Work with cleaners and managers to ensure properties are well-maintained and meet cleanliness standards.
• Claims & Reviews: Manage Airbnb damage claim disputes and review removal processes.
• Project Management: Oversee and train other VAs as the team grows.

We’re ONLY looking for a “Rockstar VA” who will grow with us as part of our team. If this sounds like you, we’d love to hear from you. Thank you, and have a wonderful day!

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