NDIS Virtual/Admin Assistant

NDIS Virtual/Administrative Assistant (Part-Time to Full-Time)
I’m looking for a part-time to full-time Virtual/Administrative Assistant (12–20 hours/week with the potential to transition into full-time) who specializes in NDIS administration and is proficient in tools like ShiftCare and other applications commonly used in the NDIS sector. The ideal candidate will assist with administrative and client-facing tasks during 10:00 am to 2:00 pm Sydney, Australia Time, covering hours my current assistant cannot work.
Candidates must be organized, reliable, and have prior experience in NDIS-related tasks, client communication, social media management, and general administrative support. You will be trained on the specific tools and processes we use.

Your Top Tasks:
NDIS-Specific Responsibilities:
- Managing client schedules and shift rosters using tools like ShiftCare.
- Updating and maintaining NDIS documentation and compliance requirements.
- Conducting onboarding calls with new clients and sending out service agreements.
- Responding to client inquiries and gathering feedback to ensure client satisfaction.
- Administrative Assistant Tasks:
- Managing and organizing emails, including drafting, replying, and prioritizing.
- Creating and sending flyers, newsletters, and other client-facing documents.
- Scheduling and organizing calendars, appointments, and reminders.
-Assisting with onboarding processes for new clients or participants.
- Preparing and maintaining spreadsheets to track key data and deadlines.
- Sending invoices, following up on payments, and managing basic bookkeeping tasks (if required).
- Social Media Management and Creative Work:
- Posting on social media platforms to boost engagement and visibility.
- Scheduling and logging social media posts using a content calendar.
- Editing images and videos using Canva, CapCut, or similar tools.
- Creating content spreadsheets and organizing content for posting schedules.
- Customer and Client Management:
- Responding to customer queries using pre-set email templates.
- Talking with clients to gather feedback, address concerns, and ensure they’re happy with services.
- Organising and maintaining client databases, ensuring accurate and up-to-date records.

Other Tasks:
- General administrative assistance as required.
- Researching tools or strategies to improve business operations.
- Assisting with ad hoc projects and tasks as needed.

Job Requirements:
- Experience working with NDIS providers, systems, and tools like ShiftCare.
- Strong organisational and time-management skills.
- Excellent written and spoken English communication skills.
- Familiarity with social media platforms and engagement strategies.
- Ability to work independently, follow instructions, and manage deadlines effectively.
- Reliable smartphone and laptop with a stable internet connection.
- Prior experience in a Virtual/Administrative Assistant role is essential.

Perks:
- I’m patient, understanding, and easy to work with as long as you do your job efficiently and comple all tasks i give you in a timely manner.
Opportunities for bonuses and raises based on performance.
Long-term growth potential within the business.
Comprehensive onboarding and training with our tools and systems.

Pay:
$3-5 USD per hour, based on experience and performance.
Pay is based on hours worked and paid fortnightly.

About Me:
I’ve been running an outsourced employment agency for 3 years and have been an entrepreneur for over 8 years. I live in Sydney, Australia, and am heavily focused on business growth and success. I’m only looking for the top 1% of employees to represent my company.

To Apply for the Job:
1. Change the subject line to “I'm Your Dream NDIS VA”.

2. How many hours per week is the role to begin with?

(Label this answer 1.) At the top of your message, write 2–3 sentences on why you want this position and why you’re a great fit. Applications with more than 2–3 sentences will not be considered.

(Label this answer 2.) Provide 2–5 sentences detailing your relevant experience for this role, particularly in NDIS-related work and administrative tasks. Mention any previous jobs you've held that align with these responsibilities.

(Label this answer 3.) Confirm whether you can work the listed hours.

(Label this answer 4.) Reconfirm your answer to question 2 (how many hours per week is the role to begin with).

Make sure to follow these steps exactly. This is a fantastic opportunity with room for growth, and I will only consider applications that demonstrate genuine interest and attention to detail.

If you are shortlisted, there will be a brief Zoom interview where video will be required.

Do not write more than requested above; applications exceeding the word limit will not be considered.

Thank you,
Joshua Beattie