Senior Graphics Designer

About Us
We are UDFYN, a custom printing and embroidery business dedicated to providing high-quality, tailored products for our customers. We specialise in simplifying the customisation process through expert guidance and top-tier customer service.

Position Overview
We are looking for a Graphic Designer with 2+ years of professional experience and a proven ability to provide exceptional customer support in a live chat pre-sales environment. In this role, you will combine your design expertise with customer service skills to help clients visualise their logo/design on our products by providing mock ups.

Key Responsibilities
Handle pre-sales inquiries via live chat, guiding customers through the customisation process.
Create product mock-ups based on customer requirements.
Provide expert advice on colour selection, placement, and customisation techniques (e.g., printing, embroidery).
Manage multiple chats simultaneously while delivering a superior customer experience.

Qualifications & Skills
2+ years of graphic design experience, with a portfolio showcasing mock-ups, logo designs, or customised products.
Previous experience in live chat or customer-facing roles is highly preferred.
Advanced proficiency in Adobe Illustrator and Adobe Photoshop
Strong written English communication skills with a focus on clear, concise, and professional responses.
Familiarity with printing and embroidery methods is an advantage.
Highly organised, detail-oriented, and able to work under pressure while multitasking.

Tools Required
Adobe Illustrator and Adobe Photoshop
Reliable internet connection and a quiet workspace
Salary Range: $600AUD per month

How to Apply
To be considered, please inbox or email the following to Upgrade to see actual info

Updated Resume

Portfolio: Must include mock-ups for the following placements and product colours:
LHS Breast & Back on the specified products:
T-Shirt (Red): Titan Tee - Upgrade to see actual info
Polo Shirt (Black/Gold): Aspen Polo - Upgrade to see actual info
Hoodie (Grey Marle): Pop-Over Hoodie - Upgrade to see actual info

Answers to the Following Questions:
Describe your experience in creating mock-ups for customer projects.
What is the difference between a raster and a vector file?
Do you know how to check the resolution of a logo in Adobe Illustrator? If yes, explain how.
What is the difference between a polo shirt and a t-shirt?

Bonus Task (Optional):
Vectorise the following image:
Link to Image - Upgrade to see actual info

Important: Applications must include the examples above as part of the portfolio. Applications that do not meet all the above requirements will not be reviewed.