Customer Service Representative (chinese speaking)

About This Role
As a Customer Support Specialist at LightSource, you will be a key player in ensuring our customers have a seamless, positive experience on our platform. In this role, you’ll provide direct support to customers, help troubleshoot and resolve issues, and maintain a strong focus on customer satisfaction. We’re looking for individuals with a knack for problem-solving, an eagerness to learn, and a genuine desire to help others. This role is ideal for someone early in their career.

You’ll report to the VP of Customer Success and receive mentorship from experienced team members. Join us as we redefine what’s possible in customer support for procurement technology.

Core Responsibilities
Assist customers with onboarding and setup to ensure a smooth experience
Resolve customer issues and support requests via email, phone, and chat
Manage and prioritize incoming support tickets
Document and update support workflows to improve team efficiency
Track customer feedback and common issues, sharing insights with the product team

Who We Are
LightSource is the next-generation operating system for Procurement. We’re building SaaS solutions that empower procurement managers to manage vendors intelligently. Just as Salesforce transformed sales and Workday transformed HR, LightSource is revolutionizing procurement.

Our team consists of passionate individuals with experience at leading organizations like Tesla, Waymo, McKinsey, and Google X. While small, we’re ambitious and thrive on tackling complex challenges, learning every day, and having fun along the way.

About You
Strong communication and problem-solving skills.
Patient, empathetic, and excited to support customers.
Organized and detail-oriented, with the ability to manage multiple tasks.
Comfortable using support tools (experience with CRMs or ticketing systems is a plus).
Tech-savvy and quick to learn new tools and processes.

Qualifications
Must speak Mandarin, this is #1 requirement for this role
Bachelor’s degree or equivalent work experience
Strong written and verbal communication skills
Ability to work independently while also collaborating with a team