Customer Service & Quality Assurance Supervisor

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TYPE OF WORK

Any

SALARY

500+commision

HOURS PER WEEK

40

DATE POSTED

Jan 11, 2025

JOB OVERVIEW

The Customer Service & Quality Assurance Supervisor will be responsible for ensuring the accuracy and quality of our customer service operations and sales support processes. This role involves overseeing a team of four customer service representatives: two focused on customer inquiries and two working with dealers in the sales department.

You will play a key role in identifying and correcting errors, supervising daily operations, and implementing measures to maintain high standards of quality and efficiency.

Key Responsibilities:

Supervise a team of four customer service representatives.
Also do customer service with them.
Double-check and verify the team’s work, including but not limited to email responses, phone call resolutions, and shipping labels.
Ensure all tasks are completed accurately and meet company standards.
Identify errors and implement corrective measures to avoid losses due to mistakes.
Provide constructive feedback and training to improve team performance.
Serve as the final quality assurance checkpoint before tasks are executed.
Communicate and collaborate effectively with internal departments to resolve issues.

Requirements:

Proven experience in customer service or sales support roles.
Strong attention to detail with a commitment to maintaining high standards.
Previous supervisory or management experience is highly preferred.
Excellent organizational and time management skills.
Ability to remain calm and focused in a fast-paced environment.
Strong communication skills, both verbal and written in English.(Important)

Salary for 500$ + commission if you don't make any mistake.
Please send the resume and a brief voice record for English.
Work at home.

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