IT Project Coordinator

We are looking for a disciplined, highly motivated IT Project Coordinator. This role will be to timely and accurately execute tasks that have been assigned to them. Tasks include, but are not limited to customer communication, project support, ordering lifts and materials, dispatching techs, rate negotiations, working with the technicians on site, and making sure all project deliverables are delivered.

COMPENSATION PACKAGE:
- ?70,000 or $1200 USD / month
- 13th Month Pay
- ?29,000 or $500 USD One-time Tech Allowance

RESPONSIBILITIES:
- Clearly explain project scopes and dispatch assignments.
- Coordinate field technicians based on customer requests, budgets, and schedules.
- Work with the Project Manager and other PCs to plan projects, assess risks, and create scopes of work.
- Create work orders, negotiate rates, and dispatch technicians, adjusting trips as necessary.
- Confirm appointments with customers and vendors.
- Order lifts from suppliers for on-site tasks.
- Ensure all required equipment is on-site for technicians.
- Communicate real-time updates and issues to customers.
- Address customer alerts and serve as the first point of contact for escalations, resolving disputes promptly.
- Communicate with internal and external parties, responding to emails within 30 minutes.
- Collaborate with the team to manage and resolve daily department tickets.
- Handle calls from field technicians for technical support and ticket management.
- Log technician calls, explain project scopes, and provide support.

QUALIFICATIONS:
- An associate's or bachelor’s degree in a related field is preferred.
- 3+ years of technical support experience and/or field experience preferred.
- Project coordination experience
- Experience with dispatching technicians and reviewing deliverables with them.

Technical Expertise in the following:
- Network switches
- CAT5e and CAT6 cable
- Servers
- PC’s and laptops
- Printers
- Access Points (AP)
- Demarcation (Demarc/Dmarc)
- Main Point of Entry (MPOE)
- Main Distribution Frame (MDF) / Intermediate Distribution Frame (IDF)
- Point of Sale (POS)


Do NOT apply by replying to this post, rather please complete our applicant intake form:

https://airtable.com/appVtds09AqiVIG3y/shrKBhM5p64cqqTPT?prefill_Position=IT Project Coordinator

note: please explain your technical project management experience in the "introduction message" part of the form