Full Time
$3,000 USD
38
Jan 9, 2025
Job Title: Operations Manager
Company Overview:
Ignite PPC is a leading growth driven digital marketing agency specializing in innovative solutions for real estate investors. Our mission is to generate high-quality leads and drive business growth through cutting-edge digital advertising strategies.
We help clients grow their businesses by:
1. Managing High Performing Marketing Campaigns
2. Tracking All Of the Clients KPI’s
3. Consulting Them On Their KPI’s
Position Summary: The operations manager will be responsible for ensuring that our clients demands and expectations are met on an ongoing basis. Leveraging our team and internal resources the operations manager will ensure that new clients are launched on schedule, ongoing client requirements are complete and that the customer experience exceeds expectations every step of the way. Implementation is handled by Onboarding / Integrations Specialist, Media Buyer, and Client Success Manager.
The Operations Manager works closely with the Client Success Managers and Fulfillment teams. At times, the responsibilities may seem very similar. Just remember, the Operations Manager is responsible for the big picture of all aspects of the business from company reporting to fulfillment and everything in between.
You are tasked with overseeing and optimizing the operational processes of a digital marketing agency. The goal is to ensure that all departments (marketing, sales, client services, and production) are working efficiently and aligned with the company’s strategic objectives. This involves creating and improving workflows, managing cross-departmental communication, and implementing metrics to track performance.
This position will be responsible for leading any teams without department heads and reports directly to the CEO.
Specifics Deliverables
Step 1: Workflow Optimization
Select one key department (e.g., client services, production, or marketing) and develop a plan to optimize its workflow. The plan should:
Identify current inefficiencies or bottlenecks (e.g., slow turnaround times, miscommunications between teams).
Propose actionable solutions to improve efficiency (e.g., introducing new tools, changing processes, improving team communication).
Include measurable KPIs to track the success of the improvements.
Step 2: Cross-Departmental Communication Plan
Develop a strategy for improving communication and collaboration across departments. The plan should:
Outline regular meeting cadences (e.g., weekly leadership meetings, daily huddles for each team).
Propose a method for aligning departments around the company’s strategic goals (e.g., shared OKRs, a centralized project management tool).
Detail how progress will be reported to the leadership team.
Step 3: Key Metrics & Performance Tracking
Define 5-7 key performance indicators (KPIs) that will help monitor the company’s operational efficiency and ensure departments are meeting their goals. These KPIs should cover areas such as:
Client satisfaction.
Project turnaround times.
Revenue growth and profitability.
Team productivity and resource allocation.
Employee satisfaction and retention.
Step 4: Crisis Management Plan
Develop a crisis management plan that details how the company should respond to an unexpected operational challenge (e.g., a major client project falls behind schedule or a critical tea
Include steps for identifying the problem, assessing its impact, and communicating with the necessary stakeholders.
Propose solutions for mitigating the crisis and preventing future occurrences.
Step 5: Leadership and Team Development
Outline a plan for identifying leadership potential within the existing team and how you would develop future leaders in the organization. The plan should:
Include strategies for mentoring and coaching team leads to enhance their management skills.
Propose a framework for performance reviews and setting career development goals.
Step 6: Process Documentation
Choose one core process within the company (e.g., client onboarding, project management, or sales funnel management) and create a detailed standard operating procedure (SOP) for it. The SOP should include:
Step-by-step instructions for completing the process.
Roles and responsibilities for each step.
Tools and resources required to execute the process efficiently.
Step 7: Reporting & Accountability
Develop a reporting structure to ensure accountability and transparency within the leadership team and across departments. This structure should:
Define how progress will be tracked and reported on a weekly, monthly, and quarterly basis.
Include methods for holding teams accountable for meeting goals and addressing underperformance.
Minimum Experience Requirements:
1-3 years managing Google PPC Ad campaigns (Not Required But A Plus)
2-5 years working experience in operations management
1-2 years working in Digital Marketing Agency environment
Must be customer centric, willing to do whatever it takes to get the job done and very well organized.
Experience with Teamwork (Project Management Software) is a plus
Schedule & Workplace (Remote):
- Business hours are 9AM - 5PM PST Monday to Friday. Depending on workload, there may be necessary times to work outside of business hours as needed on a case by case basis.
Compensation:
$2,000-$3,000 USD Per Month