Medical Virtual Assistant [F-GRS]

Note: Interested applicants should submit an application through the link below:

https://wkf.ms/427bA35

We will reach out to qualified shortlisted applicants.

Job Post: Medical Virtual Assistant [F-GRS]
Position Type: Full Time (40 hours / week)
Work Hours: 10:00 AM - 3:00 PM EST (Eastern Time Zone)
(Note: Exact working hours subject to change)
Work Days: Monday to Friday
Salary: $5 - $6 per hour (depending on experience)

About Us
We are a dedicated organization serving individuals with intellectual and developmental disabilities, as well as mental health needs. Our residential programs provide a person-centered approach in small group home environments, fostering independence, dignity, and community.

Role Overview
We are seeking a Medical Virtual Assistant to provide comprehensive administrative and healthcare support. This role involves managing essential tasks such as scheduling, billing, and patient coordination while maintaining strict confidentiality and professionalism. The ideal candidate will be proactive, detail-oriented, and adaptable, with strong communication skill, empathy and a commitment to supporting a healthcare-focused environment.

Key Responsibilities
•Communication and Coordination: Communicate with healthcare providers and doctors for care coordination, appointment setting, and follow-ups. Manage emails, text correspondence, and ensure timely follow-ups on critical items.
•Appointment Scheduling and Reminders: Manage calendars, schedule appointments, and send reminders.
•Administrative Duties: Manage intake coordination, process applications/forms, handle logistics (e.g., ordering supplies and meals), and oversee general office-related tasks.
•Billing and Coding, Manage claims processing, insurance verification, and prior authorizations.
•Patient Inquiries and Correspondence: Respond to patient inquiries, relay information accurately, and ensure administrative efficiency with timely follow-ups.
•Patient Records Management: Accurately update and maintain patient data in EMR/EHR systems such as Practical Health System.
•Telehealth Management: Oversee telehealth platforms and assist in virtual meeting coordination.
•Document Preparation: Create reports, presentations, and spreadsheets as needed.

Required Skills and Qualifications

Qualifications
•Proficiency in English: Exceptional written and oral communication skills.
•Relevant Healthcare Work Experience: Background in medical virtual assistance, healthcare administration, or related roles.
•Software Expertise: Proficiency in:
- EMR/EHR Systems: Epic, MyChart, MyPrivia, Practical Health System (a plus).
- Productivity Tools: Google Workspace (Docs, Sheets, Calendar, Gmail), Slack, CRM tools.
- Virtual Meeting Tools: Zoom, Microsoft Teams.
•Confidentiality and Professionalism: Strong understanding of HIPAA compliance and data security standards.
•Proactive and Detail-Oriented: Demonstrates initiative, problem-solving, and attention to detail.
•Adaptability: Ability to handle dynamic workloads and changing priorities.

Basic Requirements:
•Fluency in spoken and written English.
•Availability to work with the camera on during work hours.
•Exclusive availability during the required work hours (no other clients).
•Ability to provide NBI Clearance or Local Police Clearance upon request.

Technical Requirements:
•Device: Reliable laptop or desktop computer.
•Internet: High-speed connection (minimum 10 Mbps).
•Audio: Noise-canceling headset.
•Video: Webcam for virtual meetings.
•Workspace: Quiet, professional environment.


Cultural Fit
We value empathy, patience, and open-mindedness. As we work with individuals from diverse backgrounds, cultural sensitivity and a person-centered approach are essential. Team members must be approachable, collaborative, and adaptable to dynamic situations.

Performance Metrics (KPIs)
•Task Completion: Timely and accurate completion of assigned tasks.
•Response Time: Prompt and professional communication.
•Collaboration: Strong teamwork and coordination.
•Proactivity: Ability to anticipate needs and solve problems independently.
•Confidentiality Adherence: Strict compliance in handling sensitive information.
•Client and Team Satisfaction: Positive feedback on reliability, professionalism, and quality of work.

Dealbreakers
•Unreliable attendance or inability to meet deadlines.
•Poor communication skills.
•Inability to maintain strict confidentiality.
•Lack of technical proficiency with required tools and platforms.

How to Apply:
If you are a highly organized, tech-savvy individual with relevant healthcare experience and a passion for providing exceptional support, we’d love to hear from you! Submit your resume and a brief cover letter outlining your qualifications.

Interested applicants should submit an application through the link below:
https://wkf.ms/427bA35

We will reach out to qualified shortlisted applicants.