Client Retention Specialist/Client Care

We are seeking a highly skilled and experienced Client Retention Specialist/Client Care to join our dynamic team and enhance our client relationships and retention efforts.

Job Description:
As a Client Retention Specialist/Client Care, you will be responsible for managing client interactions and ensuring a high level of satisfaction. You will work closely with clients to understand their needs, address any concerns, and implement strategies to retain and grow client relationships.

Key Responsibilities:
Build and maintain strong relationships with clients to enhance retention and satisfaction.
Respond promptly to client inquiries and resolve issues effectively and efficiently.
Conduct regular follow-ups with clients to assess their needs and gather feedback on services.
Collaborate with cross-functional teams to implement client feedback and improve service delivery.
Develop and execute client retention strategies, including outreach campaigns and personalized engagement.
Analyze client data and trends to identify opportunities for improvement and growth.

Qualifications:
Proven experience in client care, customer service, or a similar role.
Strong interpersonal and communication skills with a focus on relationship building.
Excellent problem-solving abilities and attention to detail.
Ability to work independently and collaboratively within a team.
Proficient in CRM software and Microsoft Office Suite.

If you possess the qualifications outlined above and are excited about the opportunity to join our team, please apply using the form provided below.


forms.gle/vG23YSTatnPvrXNd6

Rest assured that all the information you provide will be handled confidentially and used solely for the purpose of assessing your candidacy for the position.

Once you have completed the form, our recruitment team will carefully review your application along with the submitted details. If you are selected to proceed further in the hiring process, we will reach out to you directly to schedule an interview.

THIS IS A PRIVATE US COMPANY & NOT AN AGENCY