Customer and Sales Support

Virtual Guest Services and Sales Support

We are boutique tour operator based in Australia that operates luxury driving journeys in Europe and America.

We are seeking a passionate people and service oriented person to join our dynamic international team in Guest Services and Sales Support. In this role you will work with the wider concierge team to assist with inbound managing sales enquiries, as well as working with confirmed guests to finalise their documentation and travel plans, and to finesse and tailor their upcoming journey.

The ideal candidate will have extensive experience in customer service, excellent communication skills, both written and spoken, and preferably an interest in working in the travel, tourism and/or luxury sector. If you are a detail oriented, organised and efficient problem solver who excels at multitasking, then we are looking for you.

Key Responsibilities

Managing the experience of guests in the lead up to their journey
Creating contracts and other administrative documentation for guests
Creating invoices and reconciling payments in Xero
Collating and updating important information for our guest database
Supporting our Travel Concierge (Sales) team, including assisting with inbound sales enquiries
Working across multiple software programs including G-Suite (Gmail, Docs, Sheets), Active Campaign CRM, Xero, Stripe, and other online software programs
General wider business administration tasks

What We Are Looking For

Fluent in English (written and spoken)
Experience in customer service
Experience with inbound sales
A high emotional intelligence, as well as excellent interpersonal and communication skills (written and spoken)
Impeccable attention to detail
Ability to work independently and to collaborate with a wider team
Capabilities to develop, evolve and adapt systems and processes within a business
Proficiency in core software (Microsoft Office/Google Workspace), as well as being tech-savvy and adaptable to software that may be new to you (Active Campaign, PandaDoc, Xero, Trello and more)
Experience with bookkeeping or accounting would be highly regarded, as would travel/luxury services or products experience

To apply please write a personal cover letter for the role addressed to Julie Hunter and include a link to your resume. In the cover letter, you must demonstrate excellent written skills and attention to detail.