Client Happiness Officer

Position Summary:

The Client Happiness Officer (CHO) plays a crucial role in making sure customers are happy and loyal. This job requires great people skills, a deep understanding of what customers need, and the ability to solve problems quickly. The main goal is to maintain good relationships with customers, build brand loyalty, and help the organization succeed. The CHO will be responsible for making sure customers are very satisfied by dealing with their questions, solving problems, and keeping positive relationships with them. This job requires great communication skills, empathy, and a strong commitment to providing excellent customer service.

**Key Responsibilities:**

Building strong relationships with clients to understand their requirements.
Addressing client inquiries promptly and effectively.
Collaborating with internal teams to improve overall customer experience.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Identify and assess customers' needs to achieve satisfaction
Resolve customer complaints and issues with patience and empathy
Build sustainable relationships and trust with customers through open and interactive communication
Keep accurate records of customer interactions and transactions
Collaborate with other teams to ensure a seamless customer experience
Provide feedback on the efficiency of the customer service process
Stay updated on product knowledge and company policies to effectively assist customers

**Qualifications:**

Strong communication skills, both verbal and written.
Ability to multitask and prioritise tasks effectively.
Proven work experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to remain calm and courteous under pressure
Strong problem-solving abilities
Proficiency in CRM systems and MS Office
A positive and customer-focused attitude
Ability to work well in a team environment
Having a nursing or community service degree is highly preferred.
Having any experience with NDIS or the Home Care Package would be advantageous.

**Desired Traits:**

Empathy
Problem-solving
Attention to detail

**Desired Skills:**

Strategic thinking
Relationship building
Market research
Sales acumen

**To Apply for the job**

1- Give me a few sentences explaining why you would like this position and why you are suitable for this role.
2- Brief summary about yourself: i.e. Single/Married, kids (if any), and any personal commitment outside work
3- Change the subject to "Your CHO- [Your name] - [Age] - [Degree] - [IQ] - [English score]
4- Send your CV in PDF
5- Screenshot of your internet speed + Computer Specs

**Please Answer the following questions:**

1- What is your current role title?
2-How many years of customer service experience do you have?
3-How do you rate your skills in Customer Service on a scale from 1 to 5 (where 1 means little or no experience, and 5 means expert)?
4- How do you rate your skills in Sales or Lead Nurturing on a scale from 1 to 5 (where 1 means little or no experience, and 5 means expert)?
5-Are you available to work from 9 AM to 5 PM Sydney time?
6- Do you prefer to work Full-time or Part-time?

And finally, after your signature, answer this question: [your age]x2=?