CSR/TSR

Job title: CSR/TSR (For Active Pooling)
Type of employment: Full-time (Remote)
Budget: TBD
Shift Schedule: TBD

Interested in joining? Apply now and take the first step toward an exciting opportunity!

We're building a dynamic community of skilled individuals like you, eager to tackle new challenges and make an impact. Joining our talent network puts you on the fast track for exciting job opportunities with our US clients – be one of the first we consider when the right job comes along!

While the exact timing of placement depends on client needs, becoming part of our network gives you a clear advantage. You'll receive priority consideration and early access to relevant job roles.

The objective of this job:
As the first point of contact for the customers, you will play a crucial role in delivering exceptional service, answering inquiries, and resolving technical issues. If you have excellent communication skills and a passion for helping others, we’d love to hear from you.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate, valid, and complete information to customers by using the right methods/tools.
- Assist with order processing, product troubleshooting, and account-related issues.
- Provide technical assistance to customers, helping them resolve software or product-related issues and ensuring smooth operation.
- Collaborate with other teams to ensure effective problem resolution.
- Document customer interactions and feedback to improve services.
- Ensures excellent service standards, responds efficiently to customer inquiries, and maintains high customer satisfaction.


Required skills and qualifications:
- Strong communication skills, both written and verbal, with the ability to convey technical information clearly to customers.
- Ability to empathize with customers and provide solutions.
- Detail-oriented with excellent problem-solving skills.
- Previous customer support experience
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems is an advantage.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively
- Basic technical knowledge and the ability to troubleshoot and assist customers with product-related issues.

Why Join Our Talent Pool?
By joining, you’ll gain early access to roles that match your skills, stay connected with a dedicated recruiting team, and be first in line for new opportunities!

To Apply:

1. Kindly go to this link: https://www.careers-page.com/outsource-recruiter-careers/job/L73RR343
2. Please note that only shortlisted candidates will be contacted.
3. Anyone who does not follow the instructions above and the ones indicated on the form will not be considered.