Customer Service Virtual Assistant - Outbound Collections

Compensation: $2 per client per day + $10 per successful payment collection
**WE USE PAYONEER FOR ALL PAYMENTS***

Job Overview:
We are looking for a Customer Service Virtual Assistant to make outbound calls to customers with overdue invoices and collect payments. You will log all information accurately and use provided systems to manage customer accounts.

Key Responsibilities:

Call customers with overdue invoices.
Collect payments and update logs.
Follow a provided script for calls.
Use systems like Square and GoHighLevel to process payments.
Report daily activity and updates.

Requirements:

Strong English communication skills- written and spoken.
Professional phone manner.
Basic data entry and logging skills.
Must have > 6+ months of outbound customer calling experience.
Flexibility to adjust your schedule for optimal call times.
Familiarity with or willingness to learn systems like Timeproof, Slack, and Square.

Benefits:

Flexible work hours.
Training and a script provided.
Bonuses for successful collections.

How to Apply:

Send a message with a few sentences about why you want this role.
Use the subject line "I Want to Work for You [Customer Service VA]". Complete the test assignment in your message.
Test Assignment 1: Phone Script Role-Play (Written Response)
Objective: To evaluate communication skills, professionalism, and ability to follow instructions.

Instructions:

Read the following customer scenario: You are calling a customer whose invoice is overdue by 15 days. The customer has previously expressed concerns about the payment amount, but there has been no further communication. The customer is not happy about the late payment, but you need to collect the payment as per company policy.

Write a script for how you would conduct this phone call. Your script should:

Start with an introduction, using a professional tone.
Address the overdue invoice and inquire about the delay.
Offer a solution or alternative payment method if needed.
Use polite, empathetic language while maintaining professionalism.
Close the call politely, even if the customer seems upset.

Be ready for a short video call interview.
Join PV Appliances and help us manage our customer accounts with care!