Reservations

We are seeking a highly organized and customer-focused Reservations Agent to join our team. The ideal candidate will be responsible for managing reservations, assisting guests with inquiries, and ensuring a seamless booking experience. You will play a key role in providing exceptional customer service, handling booking requests, and maintaining an accurate reservation system.

Key Responsibilities:
Manage incoming reservation requests via phone, email, and online platforms.
Assist guests in selecting the best options based on their preferences, needs, and availability.
Confirm and update reservations as needed, ensuring accurate information is entered into the reservation system.
Provide guests with detailed information about services, rates, policies, and amenities.
Handle customer inquiries, concerns, and special requests in a professional and timely manner.
Coordinate with other departments (e.g., front desk, housekeeping) to ensure guest satisfaction and smooth operations.
Process payments, cancellations, and changes to bookings in compliance with company policies.
Maintain a high level of customer service and professionalism at all times.
Monitor availability or last-minute changes.

Qualifications:
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to multitask and work in a fast-paced environment.
Prior experience in customer service or reservations preferred.
Proficiency with reservation systems and Microsoft Office Suite.
Positive attitude and problem-solving skills.

If you are a friendly, detail-oriented individual who thrives in a dynamic, customer-centric environment, we would love to hear from you! Apply today to be a part of our team.