Customer Support and Marketing Assistant

Overview:

We are seeking a highly organized and proactive Customer Support and Marketing Assistant to join our team. The ideal candidate will be detail-oriented, possess strong problem-solving skills, and demonstrate common sense in all tasks. This role combines customer service, order management, marketing support, and product management responsibilities to support our business operations and growth.

Key Responsibilities:

Customer Support and Order Management:
• Follow up with POD (Print-On-Demand) vendors (Advertek, Gooten, Print Partners) to confirm shipping timelines and update shipment statuses in ShipStation.
• Input tracking information into ShipStation and mark orders as shipped.
• Liaise with customers on order issues, such as shipping delays or upgrades, ensuring excellent communication and service.
• Assist customers in selecting the perfect gifts and upsell where appropriate, escalating complex queries when necessary.
• Coordinate pickups and deliveries with shipping partners (e.g., Flashbox, Purolator, and Canada Post).
• Prepare shipping labels and packaging arrangements as experience grows.

Marketing Support:
• Organize and track customer reviews, compiling them in spreadsheets for use by the Ads Manager.
• Monitor sales patterns and provide suggestions for weekly email campaigns and product bundles.
• Propose blog topics and other brand awareness opportunities.
• Maintain and streamline Google Drive files for easier access and use by the team.

Product Management:
• Assist in organizing sales campaigns by gathering relevant details and communicating them effectively.
• Research and prospect for new shops on Faire and manage outreach strategies for Toronto shops and North American markets.
• Identify suitable events on Reposite and develop outreach plans for corporate event planners.
• Update and maintain catalogs for Faire Wholesale and Reposite.
• Perform product uploads and adjustments, such as price updates and inventory reconciliation.
• Clean up and organize databases, inventory systems, and print files over time.

Skills and Qualifications:

• Strong organizational skills with an ability to manage multiple tasks efficiently.
• A thoughtful problem-solver who understands potential issues and addresses them proactively.
• Self-starter with a willingness to ask questions and seek clarity as needed.
• Common sense and logical decision-making.
• Familiarity with Ontario geography and regional distinctions (GTA, Ontario, other provinces, and countries).
• Capable of closing sales and assisting in prospect conversations.
• Proficient in using tools like ShipStation, Google Drive, and e-commerce platforms (experience is a plus).
• Excellent written and verbal communication skills.
• A proactive attitude towards learning and improving processes.

Preferred Experience:

• Background in customer support, sales, or marketing.
• Experience with POD vendors and shipping platforms.
• Familiarity with email campaign tools and sales analytics.

Schedule (Varies slightly per day):
Monday: 7:00am - 12:00pm PST (11:00pm - 4:00am MNL)
Tuesday: 7:00am - 11:00am PST (11:00pm - 3:00am MNL)
Wednesday: 8:00am - 12:00pm PST (12:00am - 4:00am MNL)
Thursday: 8:00am - 12:00pm PST (12:00am - 4:00am MNL)
Friday: 7:00am - 10:00am PST (11:00pm - 2:00am MNL)

How to Apply:
• Interested candidates are REQUIRED to SUBMIT A LINK TO THEIR RESUME and a 1-MINUTE VOICE INTRODUCTION. Please note that your application will not be reviewed without these 2 important requirements.