Agency Manager & Operations Lead

The Opportunity

We're looking for a highly organized Agency Manager to run the day-to-day operations of our boutique SEO & Web Design agency. You'll work directly with the CEO to manage all aspects of the business except technical deliverables, allowing him to focus on what he does best - delivering exceptional SEO results for our clients.


Your Core Mission

You'll be the operational backbone of the agency, responsible for:

1. Agency Operations (40% of role)

Create and maintain all agency systems and processes
Manage project timelines and deliverables
Handle all client communication and reporting
Coordinate between CEO, writers, and SEO team
Ensure smooth day-to-day operations


2. Client Success (30% of role)

Manage relationships with 4 existing clients
Handle all client meetings and updates
Create and deliver monthly reports
Identify upsell opportunities
Ensure client satisfaction and retention


3. Business Development (30% of role)

Build and manage lead generation systems
Create and implement sales processes
Handle prospect communication
Prepare proposals and contracts
Help scale agency to our monthly goal


What Success Looks Like

After 90 days, you will have:

Built and implemented core agency systems
Taken over all client communication
Created reliable lead generation process
Established clear operational workflows
Started scaling toward revenue goals


Required Skills & Experience

3+ years in digital agency operations
Excellent English communication skills
Strong organizational and systems thinking
Experience managing client relationships
Basic understanding of SEO and digital marketing
Proven ability to create and maintain processes
Experience with CRMs and project management tools


This Role Is Perfect For You If:

You're highly organized and love creating systems
You excel at managing multiple priorities
You're proactive and take ownership
You have experience growing agencies
You're an excellent communicator
You want to be integral to an agency's growth


Compensation & Benefits

Base Salary: ?50,000 – ?70,000 per month
Performance Bonuses based on:
- Client retention
- New client acquisition
- Revenue growth
Remote work flexibility
Long-term growth opportunity


To Apply

Submit your application here:

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include:

1. Your resume

2. A video (5 mins max on Loom/Youtube Unlisted) explaining:

- Your agency operations experience

- A system/process you created and implemented

- How you would approach our first 90 days

3. A brief plan outlining:

- How you would take over client communication

- Your approach to lead generation

- Your process for creating agency systems



We're looking for someone who can start immediately and make a significant impact on our agency's operations and growth.