E-Commerce Store Manager | Garden materials

Dear Applicant,

We are Rijpex.nl, a fast-growing eCommerce business specializing in high-quality pergolas and outdoor solutions. Our store is based in the Netherlands, and we are expanding rapidly. We are looking for a dedicated and full-time Store Manager to join our team and help us deliver exceptional customer experiences while ensuring smooth business operations.

This is an excellent opportunity for a motivated individual who wants to grow with us and take on a key role in our company's success.

Responsibilities
As a Store Manager, you will:
Handle order processing and customer inquiries via email and chat.
Manage inventory and coordinate with suppliers to ensure product availability.
Update and maintain our Shopify store, including product pages, descriptions, and collections.
Plan and coordinate customer projects, including preparation of materials for delivery.
Monitor and improve customer satisfaction, ensuring timely responses and professional service.
Provide support for basic website improvements, collaborating with developers if needed.
Track and resolve any customer complaints or disputes.
Requirements

The ideal candidate will have:
Proficiency in Shopify or similar eCommerce platforms.
Experience in customer service and problem-solving, with excellent communication skills.
Strong organizational skills and attention to detail.
A proactive attitude and ability to work independently.
Availability to work full-time (40 hours per week) and attend regular team meetings.
Fluency in written and spoken English.

Preferred Skills (but not mandatory):
Experience with tools like Slack, DeepL, or any help desk software.
Knowledge basic web management.
A background in eCommerce operations or related fields.

What We Offer:
Comprehensive training, including SOPs and video guides.
A collaborative work environment with opportunities to grow.
A chance to be part of a team making a real impact in a growing market.
Market-competitive salary with room for bonuses based on performance.

Please respond with:
A brief introduction of yourself and your experience relevant to the role.
a short video of you saying 'Rijpex'
Examples of similar work you've done in the past.
Why you think you'd be a great fit for this position.
We look forward to reviewing your application and welcoming the right candidate to our team!

Best regards,
Bas Rijpers
Founder | Rijpex.nl