International Warehouse Operations Manager

We are seeking a motivated and detail-oriented International Warehouse Operations Manager to oversee our overseas warehouse team and ensure smooth logistics and operational efficiency. The ideal candidate will have a strong understanding of supply chain management, shipping logistics, and tax compliance, and will work collaboratively across time zones to align with our PST schedule when necessary.

Type of Employment: Part Time
Location: Remote with flexible hours - Some days you must work 9AM to 3PM PST for meetings. Possibly 2-6 hrs daily depending on the work load for the day.

Key Responsibilities:
- Team Management and Collaboration
- Manage, motivate, and oversee the overseas warehouse team.
- Conduct meetings during PST hours (9 AM–5 PM) as needed to ensure alignment.
- Hire, train, and, if necessary, terminate employees to maintain a high-performing team.
- Develop and track team KPIs to drive performance and efficiency.
- Create and update SOPs for warehouse operations and reward team members with bonuses for exceptional performance.

Order Management:
- Monitor unfulfilled orders and ensure timely resolution.
- Merge customer orders before fulfillment to optimize processes.
- Implement and maintain automations for pre-order filtering to streamline order management.

Supply Chain and Inventory Management:
- Oversee supply management and initiate timely reorders to maintain inventory levels.
- Ensure accurate product dimensions for precise shipping calculations.
- Optimize storage and handling practices to reduce waste and inefficiency.

Shipping and Logistics Optimization:
- Identify cost-saving opportunities in shipping by negotiating with shipping companies.
- Manage and update Shopify settings, including shipping zones and related apps like Zonos.
- Ensure compliance with shipping taxes and regulations.

Technology and Automation:
- Create and implement automation solutions to improve order processing and reporting.
- Utilize workforce tracking apps like WorkForceHero to monitor and report monthly team performance metrics.

Regulatory Compliance:
- Research and learn about relevant tax regulations to ensure compliance in all operational territories.
- Collaborate with internal teams to stay updated on tax requirements and implement necessary changes.

Training and Team Development:
- Train new team members on systems, workflows, and processes to ensure they quickly adapt to their roles.
- Provide ongoing development and performance coaching to the team.
- Evaluate team performance and implement corrective actions when necessary.

Reporting and Continuous Improvement:
- Prepare monthly reports summarizing team performance and operational metrics.
- Proactively identify areas for improvement in warehouse and logistics processes.
- Stay up-to-date with the latest technology and practices to enhance operational efficiency.

Qualifications:
- Proven experience in warehouse, logistics, or supply chain management, preferably with international operations.
- Strong knowledge of Shopify, apps like Zonos, Google Sheets/Excel.
- Experience in hiring, training, and managing teams.
- Excellent organizational and problem-solving skills.
- Ability to work collaboratively across time zones and adapt to flexible schedules.
- Familiarity with shipping regulations, taxes, and cost-reduction strategies.
- Strong communication skills and leadership abilities to inspire and guide teams.
- Proficient in tools for automation, reporting, and workforce tracking.

Please answer these pre-interview questions with your application:
- Describe a time when you had to solve a challenging issue under a tight deadline. What steps did you take, and what was the result?
- What tools, apps, or software do you use regularly to organize your work or solve problems quickly? Can you provide an example of how you've used one of these tools to improve efficiency?
- How do you keep track of multiple tasks or projects to ensure nothing falls through the cracks? Can you describe your system or approach?
- If you're tasked with learning a new app or software quickly to resolve an issue, how would you approach it? Can you share an example of when you’ve done this?