Case Management Specialist - Amazon FBA

We are looking for a full-time representative to join our Case Management team!

You are perfect for this position if you are a self-motivated problem-solver who is not afraid to go the extra mile. We value creative thinking and action! This position requires significant independent research and the ability to perform similar tasks multiple times a day. Time management is essential as we strive for growth.

Our department is a small, fast-growing team, so you must be well-grounded, willing to learn, innovative, and a team player who can grow with us and add value to our company.

As a Case Management Specialist in the Finance Department, your role involves:
-Meticulous handling of financial cases.
-Ensuring compliance.
-Effective communication and resolution of disputes related to refurbished electronics across various carriers and marketplace platforms.

Some of the tasks performed by this position include:
-Case Filings and Documentation: File and manage cases related to financial disputes, chargebacks, or refunds with carriers and marketplaces accurately and promptly.
-Dispute Resolution: Resolve financial discrepancies, chargebacks, or disputes on platforms like Amazon FBA, Backmarket, Walmart, and eBay.
-Communication and Coordination: Communicate case details with carriers and marketplace representatives, provide necessary documentation, and negotiate resolutions for financial disputes.
-Data Analysis and Reporting: Analyze case data, track financial patterns, and prepare reports to identify trends, potential fraud instances, or areas for process improvement.
-Policy Adherence and Compliance: Ensure compliance with financial policies, terms, and regulations set by carriers and marketplaces while handling cases.
-Customer Interaction Support: Assist customer service teams by providing guidance and information to address inquiries or complaints related to refunds or chargebacks.
-Documentation and Record-Keeping: Maintain accurate records, document case details, and ensure proper filing for auditing and reference purposes.
-Resolution Tracking and Follow-Up: Track case progress, follow up on pending resolutions, and ensure timely closure of financial cases while maintaining transparency and communication.
-Policy Advocacy and Process Improvement: Advocate for policy improvements, propose process enhancements to reduce financial disputes, and contribute to operational efficiency.
-Relations and Collaboration: Collaborate effectively with carriers and marketplace representatives to streamline case handling processes and optimize dispute resolutions.
-Training and Support: Provide training or guidance to team members on financial case management procedures and best practices.

Qualifications:
Experience:
-Prior hands-on experience in Case Management roles, with a strong focus on Amazon FBA, is highly preferred.
-Background in mobile devices is a plus.
Technical Skills:
-Proficiency with Gmail, Google Sheets, and Amazon Seller Central.
-Experience with CRM systems is an advantage.
-Ability to type at least 40 words per minute.
Soft Skills:
-Excellent communication and organizational skills.
-Strong analytical thinking and problem-solving capabilities.
-Detail-oriented with a knack for accuracy.
-Positive, resourceful, and team-oriented mindset.
Personal Attributes:
-Self-motivated, accountable, and dependable.
-Passionate about contributing to a positive and growth-focused work environment.

For you to apply for this position:
Please fill out this form:
https://forms.monday.com/forms/ace4612d9ff13d8270dda5d3c0e5874d?r=use1

Keep your skype / email active so we can reach you there."