Customer Support Specialist *Superstar*

Do you love putting a smile on people's faces or hearing "you just made my day"?

Love connecting with our customers and fans of a holistic beauty creator with 2 million+ followers?

Do you want to be part of a fast-growing company and collaborate with the brightest, most talented minds?

Then this might be your dream job.

Before you read on, this is NOT a typical customer support job where you just copy paste standard responses or choose a canned response from the help desk software...if that's what you are looking for then you should stop reading right now, because this job is NOT for you.

We are looking for a Customer Service Specialist to help create an amazing customer experience that turns customers into raving fans.

From the Upgrade to see actual infont a person clicks "Follow" or joins our community, the customer needs to feel like she has a special friend who is there to help and support her along the way....and that's exactly your job as a Customer Service Specialist.

As our Customer Service Specialist, you’re the essence of an extraordinary customer service. You love people and love to enrich their lives through dialogue about our products as well. Having a detailed knowledge, you’re not just serving information, but are also making recommendations and play an advisory role.

You are the heart of our reputation, and ensure feedback flows to all teams in order to improve and innovate our services. And you spark customers with new ways to make their experience continuously better.

We are aiming to be the gold standard for customer support in the beauty industry. Customer support is extremely important to us, and we only hire the warmest and the most positive, genuine and dedicated people to represent our company.

ABOUT US
• We're a fast-growing holistic beauty company that is looking for the brightest, most talented minds to work from home. More details will be shared during the interview, but you’ll have the opportunity to work with one of the fastest-growing holistic beauty creators, boasting over 2,000,000 followers.

QUALIFICATIONS
• Distinguished for outstanding accomplishments, including receiving awards like "Top Team Leader of the Year", "Employee of the Year", and demonstrating swift career progression into higher roles.
• Minimum of 2 years of experience in customer service. Most of the support will be conducted via email and chat. However, proficiency in phone support is a plus.
• Recognized for exceptional achievements, such as attaining Latin Honors (Summa Cum Laude, Magna Cum Laude, Cum Laude).
• Excellent communication skills, both oral and written. As an email support representative, you will likely interact with US clients whose first language is English. Your level of English needs to be on the level that an English native speaker thinks they are talking to another native speaker. Adherence to a specific writing style (a mix between friendly/semi-casual and formal; depending on the occasion), flawless grammar, and punctuation standards is highly required.
• Enabling an empathy-driven approach by providing exceptional customer service and fostering positive relationships with customers through email communication.
• Fast and accurate typing skills to respond to emails promptly, great attention to detail and reliability are essential qualities for success in this role.
• Highly organized with the ability to efficiently manage multiple tasks and meet deadlines.
• Adeptness at working in a fast-paced environment where others rely on you to deliver is essential. It is expected that you have an innovative mind and are a self-starter.


JOB RESPONSIBILITIES INCLUDE
• Customer Care: Provide excellent customer service through various channels, including email, chat, social media and phone. Address customer inquiries, concerns, and requests with empathy and professionalism.
• Product Knowledge: Develop an in-depth understanding of our holistic beauty programs, their benefits, and the exercises in it.
• Problem Resolution: Troubleshoot and resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
• Educational Support: Provide product recommendations, usage guidance, and holistic beauty advice to customers.
• Feedback Collection: Collect and document customer feedback and suggestions to help improve products and services.
• Organizational Skills: Maintain organized records of customer interactions and orders, ensuring accurate and up-to-date customer profiles.
• Cross-functional Collaboration: Collaborate with other departments, such as marketing and product development, to relay customer insights and feedback.
• Process Enhancement: Document the process and create/adapt SOPs to improve the system.

REQUIREMENTS FOR EFFECTIVE REMOTE WORK
• Reliable Computer/Laptop
• High-Speed Internet Connection (+backup)
• Conducive Work Environment

WORKING SCHEDULE
• Full-time Employment Opportunity

BENEFITS
• Competitive Salary
• Training and Development Opportunities
• Opportunity to contribute to a rapidly expanding company dedicated to promoting holistic beauty
• Great potential for career advancement into various leadership positions

APPLICATION INSTRUCTIONS
Since this is a long-term position, there will be an in-depth qualification process. If you believe you have what it takes, here's what to do next:

Please apply to this job ad with the phrase “I’m a Customer Service Superstar” and answer the following questions:

1.) Why are you specifically interested in this position?
2.) Can you provide an example of a challenging customer situation you've successfully resolved in the past?
3.) What are the names of your last three supervisors, and how would they rate you on a scale of 1-10? (you may need to arrange calls/email contact with them)
4.) Schedule Availability:
4.1.) What are your preferred work hours? (in PHT)
4.2.) Are you available to work weekends?
5.) On an English Proficiency Scale (from A1-C2), how would you rate your level of English proficiency and your ability to adjust your language to the target audience?
6.) Take the following tests and attach the 4 screenshots of the results in a Google Drive link (set to open access).
6.1.) Go to Upgrade to see actual info/student/typing-test/1-minute, complete the test and take a screenshot of your results. You don't need to sign in, just close any requests to sign in.
6.2.) Go to Upgrade to see actual info/english-grammar-test and take the test. Please take a screenshot of the final result.
6.3.) Go to Upgrade to see actual info/ and take a screenshot of the final result.
6.4.) Go to Upgrade to see actual info/ and take a screenshot of the final result.
7.) Attach your CV in a Google Drive link (set to open access).

We are expanding and looking for talented individuals to join our team. If you feel you meet our qualifications and requirements, we strongly encourage you to apply. Please follow the provided instructions to ensure your application is considered.