Operations/Business Manager

Job Title: Online Operations Manager / Business Manager – Coaching & Personal Development
Location: Remote (Worldwide)
About Us: We are a dynamic and fast-growing brand in the online coaching and personal development space. Our mission is to empower individuals to unlock their full potential, achieve their personal and professional goals, and lead more fulfilling lives. With a growing team of passionate individuals, we are creating a fun, mission-driven culture where collaboration, creativity, and growth are at the forefront.
We’re looking for a highly motivated and detail-oriented Operations Manager / Business Manager to help streamline our day-to-day operations, optimize our systems, and oversee data analytics and key performance metrics (KPIs). This is a fantastic opportunity for someone who thrives in a fast-paced environment and wants to be part of something bigger while improving and scaling the back-end systems that keep everything running smoothly.
Key Responsibilities:
Operations & Systems Management:
Oversee day-to-day business operations and ensure everything runs smoothly across all departments (marketing, coaching, sales, customer service, etc.).
Optimize and improve existing systems, tools, and processes to ensure efficiency and scalability.
Implement new software solutions or process improvements where needed to maximize productivity.
KPI Tracking & Data Management:
Monitor and analyze key performance indicators (KPIs) for all areas of the business (sales, client satisfaction, team performance, etc.).
Develop and maintain performance reports that provide insights and actionable recommendations for improvements.
Work closely with the leadership team to track progress against business goals and adjust strategies as needed.
Team Leadership & Collaboration:
Collaborate with team leads to ensure alignment on priorities, deliverables, and timelines.
Support the team by ensuring resources are properly allocated and project timelines are met.
Foster a positive and collaborative team environment where everyone feels valued and motivated to succeed.
Process Optimization & Continuous Improvement:
Proactively identify inefficiencies and bottlenecks in our operations and take steps to streamline and improve them.
Champion continuous improvement initiatives and implement best practices to drive operational excellence.
Maintain a high level of organization, ensuring all projects and tasks are tracked and completed on time.
Customer Experience & Satisfaction:
Help ensure a smooth, seamless, white glove experience for our clients by improving systems related to onboarding, support, and engagement.
Oversee the implementation of feedback loops to monitor client satisfaction and suggest improvements.
Ideal Candidate:
Proven experience in operations management, business management, or a similar role within the online coaching, personal development, or education space.
Strong ability to analyze and interpret data to make informed decisions and optimize performance.
Expertise in implementing and managing systems, tools, and processes for scalability and operational efficiency.
Comfortable managing and tracking KPIs to measure success and drive improvements.
Highly organized, detail-oriented, and able to manage multiple projects and teams simultaneously.
Excellent communication skills and the ability to collaborate across different teams to achieve business goals.
A passion for personal development and a deep commitment to our mission of helping people grow and succeed.
Self-starter with a strong sense of ownership and accountability, and the ability to work independently in a remote setting.
Experience working with project management tools and CRM systems.
Why Join Us?
Mission-driven culture: You’ll be a key player in a growing company that’s positively impacting lives around the world.
Collaborative team environment: Work with a passionate, supportive team that values your contributions.
Flexibility: Enjoy the flexibility of remote work and a results-oriented approach.
Growth opportunities: Be part of a company with huge potential for professional development, learning, and career growth.
Fun & inspiring work culture: We’re a team that enjoys celebrating wins, learning together, and having fun while making a real difference.
How to Apply: If you’re ready to take on an exciting challenge and contribute to our mission of personal development and coaching, we’d love to hear from you! Please send your resume and a brief cover letter outlining why you’re the perfect fit for this role to briana@domthehypnotist.com. In your cover letter, make sure to share why you’re passionate about operations and how you can make an impact at our company.
Application Deadline: 1.31.24
We are excited to see how you can help us elevate our operations and grow our impact!

Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

This job post blends a clear understanding of the role with a sense of enthusiasm and team spirit, emphasizing the collaborative and mission-driven culture while also highlighting the practical skills required for the position.