Customer Experience Associate

Are You Ready to Be the Rockstar Support Specialist We’re Looking For?

Do you thrive on solving technical challenges and delivering exceptional customer support? Are you looking for a remote role with flexibility and growth opportunities in an exciting startup environment? If so, we have the perfect role for you!

Why Join Us?
We believe in empowering our clients to succeed by helping them streamline their businesses with innovative tools and top-notch support. When you join our team, you’ll be part of a company that values proactive problem-solving, continuous learning, and making an impact every day.

What Makes This Role Unique:
This isn’t just another support job. As our Support Specialist, you’ll be the driving force behind our clients' success, turning technical challenges into seamless solutions. You’ll be empowered with the tools, training, and autonomy to make a real difference while working in a collaborative, supportive environment.

What You’ll Do:
- Be the go-to expert for clients during live Zoom webinars and support calls, providing real-time solutions.
- Manage email support, text messages, and inquiries from our Facebook group community.
- Troubleshoot technical issues promptly and accurately, helping clients get the most out of GoHighLevel tools.
- Stay ahead of the curve by keeping up with GoHighLevel updates and new features, sharing insights with clients.
- Provide clear, friendly, and professional guidance to ensure client success and satisfaction.

What You’ll Bring to the Table:
- Exceptional communication skills to deliver clear, effective guidance with a positive attitude.
- Strong time-management skills and the ability to work independently in a fast-paced environment.
- A proactive, detail-oriented mindset with a knack for solving problems.
- Fluency in English (written and verbal).
- Bonus Points: Prior experience with GoHighLevel.

What’s in It for You:
- Flexible working hours: work on your own schedule from anywhere in the world.
- A fully remote position that offers true work-life balance.
- The opportunity to work with diverse clients and enhance your technical expertise.
- Career growth potential in a fast-growing startup with a supportive team.

How to Apply:
We’re looking for someone who stands out! Send your application to ishapericon@gmail.com with the subject line: I’M YOUR NEXT ROCKSTAR SUPPORT SPECIALIST. Include:
1. Your updated resume/CV.
2. A brief cover letter sharing why you’re excited about this role and what makes you the perfect fit.