Virtual Assistant

Hi! My name is Mal and I'm looking for a high energy, responsive, and engaged virtual assistant to help me scale my natural haircare business. You'll be working directly with me and my customers to provide support and keep an excited and positive energy :) My haircare products help hundreds of people achieve healthier hair and I would love for you to be a part of this journey if that sounds like something fun and rewarding to you. I plan to continue creating new products that help people heal and feel radiant so I will need lots of help in 2025, this may lead to a full time position if you are interested in growing with me.

Please see the list of ideal experience below and reach out if you have any questions!
Include your WhatsApp contact for faster reply. And let me know why this role interests you :)

Administrative Support & Customer Service:
- Replying to e-mails, inquiries, direct messages

Social Media:
- Replying to comments & direct messages across 3 platforms: TikTok, IG, YouTube

Shopify Order Audits:
- Adjust addresses for orders as recommended or reach out and confirm with customers
- Confirm and delete duplicate orders
- Communicate any issues, delays, or notifications about orders

Content Creation:
- Creating blog posts
- Captions for social media

Research & Reports:
- Know or learn how to run reports through Shopify
- Be able to conduct informal research on customer behavior through comments and Shopify data and create reports