customer support manager

Who are we?

We are a dynamic e-commerce company managing several international online stores. Our diverse team thrives in a remote work environment, connecting from various corners of the globe.

As we continue to grow, we’re searching for exceptional talent to join our team and help us provide top-notch service to our customers worldwide.

Whom do we search for?

We’re looking for a dedicated Customer Support Manager to handle daily customer emails and ensure a smooth, positive experience for our customers. Your role will be pivotal in maintaining customer satisfaction, resolving issues, and fostering trust in our brand.

Ideal Candidate:

Proven experience in customer support, preferably in e-commerce.
Exceptional written communication skills in English.
Strong organizational skills with attention to detail.
Ability to manage and resolve customer inquiries efficiently and empathetically.
Experience with tools like Shopify, Zendesk, Gorgias, or similar customer support platforms.
Problem-solving mindset and a customer-first attitude.
Ability to work independently and manage daily tasks effectively.
Fluent in English.
Responsibilities:

Handle incoming customer emails promptly and professionally.
Resolve inquiries regarding orders, products, shipping, and returns.
Maintain accurate records of customer interactions and issues.
Collaborate with other team members to ensure timely resolutions.
Identify and escalate potential issues to management when needed.
Look for ways to improve customer satisfaction and optimize support processes.
To Apply:

Please send us your resume along with a brief cover letter highlighting your experience in customer support. Selected candidates will be invited for an interview to discuss the role further.

If this opportunity excites you, respond with #interested.

Thank you!