Virtual Assistant

*** Must be able to work full time from 6PM - 4AM Eastern Time, 7 days a week. ***

We're a fast-growing short-term rental management company in search of a highly adept and seasoned Virtual Assistant Lead to become a full-time member of our team. Your role will be pivotal in ensuring our guests create unforgettable memories during their stay with us.

We're in search of an individual who is deeply enthusiastic and proactive in delivering extraordinary customer service. The perfect candidate should possess impeccable verbal and written communication skills, along with minimal to no accent for effective interactions with potential guests. You should be bold and fearless, ready to embrace a more personalized approach to connections, whether it's with sales leads or resident guests.

Your initial responsibilities will encompass:
- Overseeing the guest journey from the initial inquiry to booking, addressing guest reviews, and ensuring a seamless experience for all visitors.
- Optimizing settings and listings for maximum rental income.
- Close collaboration with the property management team will be essential to maintain properties that we all take pride in.
- Scheduling and monitoring maintenance tasks based on guest feedback and requests.
- You'll also be actively engaged in market research for expansion, understanding its vital role in our company. This includes follow-ups with leads via calls, texts, and callbacks.
- Developing workflows for our tasks, including documentation and note-keeping.
- Promoting properties on social media platforms.
- Cold calling and lead generation to grow our client base and business reach.
- Conducting market research to stay ahead of trends and competitors, helping with decision-making for expansion.
- Taking care of internal system building to streamline operations and improve efficiency across all departments.

Preferred Experience:
- Experience working with real estate and short-term rental management, particularly in overseeing bookings, guest - communication, and property maintenance.
- Experience working with a medium to large company and building systems for automation, including streamlining processes and increasing operational efficiency.
- Experience in client/customer-facing roles, with a proven track record of delivering excellent service and building strong relationships.
- Familiarity with CRM systems, property management software, and automation tools to optimize day-to-day operations.
- Knowledge of digital marketing and social media management to promote properties and generate leads.
- Experience in business development, sales, or lead generation, especially in real estate or hospitality industries.
- Experience with market analysis and competitive research to identify growth opportunities and strategic insights.
- Ability to work in a fast-paced, rapidly evolving environment, managing multiple priorities with a strong focus on results.

The ideal candidate should possess the following qualities:
- EXCELLENT English communication and critical thinking abilities.
- Organizational prowess, attention to detail, dependability, inquisitiveness, quick adaptability, and self-starting capabilities.
- Strong customer service orientation and adept communication skills.
- Proficient task management capabilities.

For your application to be considered, please submit the following:
1. Resume
2. Voice Sample: English with minimal to no accent is required.
3. While on the guest experience team, your focus will be on reservations! Share your reasons for feeling at ease in this front-facing role.