Customer Service Representative

Are you a seasoned customer service professional looking to join a dynamic, customer-focused team? We’re a clothing brand seeking a Customer Service Representative who’s passionate about delivering exceptional support, solving problems, and creating memorable experiences for our customers.

Key Responsibilities:

Respond to customer inquiries via email in a professional, friendly manner.
Resolve issues related to orders, returns, refunds, and product questions efficiently.
Maintain accurate records of customer interactions
Assist with improving processes to enhance customer satisfaction.

Requirements:

2+ years of experience in customer service (e-commerce experience preferred).
Excellent written and verbal communication skills in English.
Ability to manage multiple tasks and prioritize effectively.
Familiarity with Shopify, Reamaze, or similar platforms is a plus.
Problem-solving mindset with a positive attitude.

How to Apply:
To ensure you’ve read the full description, include the phrase “Dress Blank Pro” at the top of your application.

In your application, please list your level of familiarity with the following tools (rate yourself on a scale of 1-5):

Shopify
Remaze
Gorgias
Shipstation
QuantumFlow CX

Additional Instructions:

Attach your updated resume and a short 60 second video explaining your most challenging customer service experience and how you handled it.

Applicants who don’t follow the instructions or meet the requirements won’t be considered.

What We Offer:

Competitive pay.
Flexible work hours.
A supportive team environment.
Opportunities for growth within the company.

Ready to join us? Apply now and show us why you’re the perfect fit!