Client Success Specialist – Ad Management

We are seeking a detail-oriented Customer Support Specialist to handle client communication, payment processes, and ad account management. Your role will involve ensuring smooth, efficient operations across the following tasks:

Client Communication: Respond promptly to all customer messages within 15–60 minutes and provide professional solutions.
Payment Processing: Accurately process client payments and transactions during your shift.
Ad Account Management: Review and fulfill client ad account requests, ensuring correct supplier assignment while adhering to guidelines.

Key Responsibilities:

Solve client inquiries and document solutions for future reference.
Process payments before the end of your shift, even if received at the last minute.
Maintain accurate updates on client requests and identify issues that require follow-up.
Ensure clients meet compliance requirements for ad account approval (White Hat and Grey Hat guidelines).
Communicate effectively with the team for seamless handovers.


Key Skills:
Excellent Communication: Clear, professional, and timely responses in English (both written and verbal).
Fast Typing Speed: Ability to type quickly and accurately to ensure prompt client interactions.
Efficiency: Work swiftly while maintaining high-quality standards across all tasks.
Problem-Solving Abilities: Proactively resolve client issues and escalate when necessary.
Attention to Detail: Accurately process transactions, manage ad account requests, and document solutions.
Time Management: Prioritize tasks effectively to ensure timely completion during your shift.
Team Collaboration: Work closely with team members to ensure seamless handovers and task updates.
Adaptability: Handle changing client needs and complex supplier requirements efficiently.
Technical Proficiency: Comfortable with chat platforms, payment systems, and ad account management tools.
Customer Focus: Maintain a professional and helpful approach to ensure client satisfaction.