Accounting Operations Specialist

Company Benefits:
WFH setup
Incentives
Holiday Leaves and PTOs
Healthcare Plan
Salary Range: PHP60K-70K/month

Must-Have:
3+ years of experience supporting finance/accounting functions
1+ years experience with Zendesk or similar software
1+ years experience with SaaSOptics or similar
Strong English verbal and written communication skills and willingness/confidence to embrace outbound calling
Intermediate Excel / GSheets skills (for data entry)
Demonstrated ability following role-related process docs with little to no error
Ability to work in any US time zone

Core Tasks:
Thoroughly review and understand each client's account history, including payment patterns, outstanding balances, and previous communications.
Utilize data to prepare for client interactions and tailor discussions based on their specific situations.
Maintain accurate records of all accounts, ensuring that detailed notes on collection efforts are logged consistently.
Use a structured approach to document interactions with clients to track progress effectively
Proactive outreach to clients re: pending bill due date (as needed)
Reactive outreach to clients with delinquent bills (as needed)
Inbound and Outbound calls - accounts or billing-related inquiries or verification
Support the administration of dozens of finance-related tasks such as:
Ticket Management in Zendesk
Point of Contact for Billing Queries
Payment Processing / Verification
Reconciliation of Payments
Payment Plan Adjustments
Contract Management
Invoice Management
Transaction Updates
Billing Contacts Maintenance
Cancellation Process Execution
Document Sending
Account Deactivation/Reactivation

Please send me the link to your updated resume for fast processing.