Customer Service Representative for The Seed Bali

About Us:
The Seed Bali is a luxury boutique retreat offering exceptional hospitality and personalized guest experiences. We are dedicated to creating unforgettable stays through world-class service, comfort, and attention to detail.


Job Overview:
We are seeking a dedicated and experienced Customer Service Representative to manage guest communications across various platforms, including WhatsApp, Facebook, Instagram, and email. The ideal candidate will have prior experience in the hospitality industry, excellent communication skills, and a passion for providing exceptional service.


Key Responsibilities:
Respond promptly and professionally to inquiries via WhatsApp, Facebook Messenger, Instagram Direct Messages, and email.

Provide accurate information about our services, availability, and rates.

Handle guest requests, reservations, and special accommodations.

Address guest concerns and resolve issues effectively to ensure guest satisfaction.

Collaborate with internal teams to ensure seamless guest experiences.

Maintain records of guest interactions and update CRM systems accordingly.


Requirements:
Experience: Minimum of 2 years in customer service, preferably in the hotel or hospitality industry.

Skills: Excellent written and verbal communication in English; proficiency in other languages is a plus.

Tools: Familiarity with communication platforms such as WhatsApp, Facebook, Instagram, and email management systems.

Availability: Ability to work 8 hours per day, 6 days a week, with flexible scheduling based on business needs.

Tech-Savvy: Comfortable using computers, CRM tools, and online booking systems.

Customer-Focused: Strong problem-solving skills, attention to detail, and a customer-first mindset.

IF YOU HAVE COPYWRITING EXPERIENCE, it's a major plus. If so, please provide specific examples.

If you meet the above qualifications and are passionate about delivering exceptional customer service, we would love to hear from you! Please send your updated resume and a brief cover letter explaining why you are a perfect fit for this role.

Join The Seed Bali family and be a part of creating unforgettable guest experiences!