Customer Success and Sales Specialist

Are you equally comfortable in a role that requires both proactive outreach (sales calls) and reactive support (customer inquiries)? Do you naturally enjoy connecting with people and finding out what motivates them? Can you set ambitious goals for yourself and consistently work towards them, even when facing rejection? If so, Outbound Power wants you!

Outbound Power is a growing and dynamic e-commerce store on a mission to empower customers with access to electrical power wherever they are. We're seeking a passionate Customer Success and Sales Specialist to join our team.

In this remote role, we are looking for a versatile professional who can seamlessly blend outbound sales strategies with top-tier customer support. The ideal candidate will be a proactive communicator, a strategic thinker, and committed to driving customer satisfaction and company growth.

Responsibilities
- Conduct targeted outbound sales calls to leads and convert prospects into customers.
- Develop and maintain a comprehensive understanding of our product offerings to effectively communicate their value.
- Manage and respond to incoming customer inquiries across multiple communication channels (email, phone, SMS, chat).
- Resolve customer issues promptly and professionally, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to address complex customer needs and improve product/service offerings.
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Identify and escalate potential sales opportunities or customer concerns.
- Track and report on key performance metrics for both sales and customer support activities.


Qualifications and Requirements
- Work is 100% remote and will start with a one-month trial period to determine suitability.
- A minimum of 2 years of experience in a sales role (e-commerce experience is a plus).
- Superb English speaking and writing ability.
- Proven experience working with an e-commerce platform (Shopify preferred).
- Proficiency in CRM software and digital communication tools (Hubspot, Google applications).
- Impeccable integrity and a positive attitude!
- Must be available to make outbound calls and manage customer service inquiries during business hours: 9:00 AM - 5:00 PM Arizona Mountain Standard Time.
- Willing and eager to learn about the portable power industry.
- Excellent organizational skills with superb attention to detail.
- Ability to prioritize multiple tasks effectively and work independently.
- Strong communication and interpersonal skills.

Compensation
- Starting pay is $1200 per month USD plus a bonus structure for sales milestones.
- 10 paid vacation days per year.

Application Instructions
Please follow these instructions to apply for this position:

1. The subject line/title of your response must be “I am a Sales Superstar."
2. Include a cover letter with one paragraph of three lines or less in blue 16 font and tell me about yourself and why you would be a great fit for this position.
3. Include a resume outlining your relevant experience.
4. Please include a brief voice memo and/or video introducing yourself (one minute is fine).