Virtual Assistant

We are looking for a highly organized and proactive Virtual Assistant to support our team (www.cardonskin.com) in managing customer experience (CX), reporting, shipment management, promotional orders, and website updates. The ideal candidate has excellent multitasking skills, strong attention to detail, and a tech-savvy mindset to manage diverse tasks efficiently.

Customer Experience (CX):
• Respond promptly to customer inquiries via email, chat, and other platforms.
• Resolve customer concerns and ensure a positive brand experience.
• Identify and escalate recurring issues to improve CX processes.

Reporting:
• Generate and maintain performance reports, dashboards, and trackers.
• Analyze data and present actionable insights to the team.
• Ensure all reports are accurate and submitted on time.

Shipment Management:
• Oversee order fulfillment and shipping processes end-to-end.
• Liaise with vendors, couriers, and warehouses to resolve delivery issues.
• Track shipments and ensure timely delivery to customers.
Promotional Orders:
• Process and manage promotional orders for campaigns.
• Maintain accurate records of promotional inventory.
• Coordinate with marketing teams to ensure smooth campaign execution.

Website Updates:
• Upload and update product information, images, and descriptions.
• Manage website banners, promotions, and seasonal campaigns.
• Ensure all website updates are accurate and aligned with brand guidelines.
• Collaborate with the marketing and tech teams to troubleshoot any website issues.
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Qualifications
• Proven experience as a Virtual Assistant or similar role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Familiarity with tools like Google Workspace, Microsoft Office, CRM platforms, and e-commerce Shopify CMS
• Experience in e-commerce, logistics, or digital marketing is a plus.


Please attach the resume when you apply.