IT Support Specialist

How to Apply:

Interested candidates should fill out the form below : https://forms.gle/yc1bNF3gDizEWvV79

The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As an IT Support Specialist, you will troubleshoot problems, maintain systems, and ensure the smooth operation of IT services across the organization. Your goal is to provide timely, efficient, and high-quality support to end-users, ensuring minimal downtime and maximum productivity.

Key Responsibilities:

Provide first-level technical support for software, hardware, and network-related issues.
Troubleshoot and resolve computer system, application, and network issues either in person, remotely, or over the phone.
Set up and configure new devices, including desktops, laptops, printers, and peripherals.
Assist with user account management, including password resets and access permissions.
Support network troubleshooting, including Wi-Fi connectivity, VPN, and LAN/WAN issues.
Perform routine maintenance on hardware and software, including virus scans and security updates.

Qualifications:

Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience in IT support, help desk, or technical support roles.
Strong knowledge of Windows, macOS, and Linux operating systems.
Experience with network troubleshooting, including LAN, WAN, and VPN configurations.
Familiarity with common business software such as Microsoft Office 365, Google Workspace, and other productivity tools.
Basic understanding of hardware components and peripheral devices.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work independently and prioritize tasks in a fast-paced environment.

Preferred Skills:

Knowledge of IT security practices and tools.
Familiarity with mobile device management (MDM) solutions.
Experience with remote desktop support tools.
Working Conditions: