Guest Relations Specialist

About Us:
We are a premier property management company specializing in short-term rentals. We pride ourselves on delivering exceptional guest experiences while maximizing value for property owners. By combining innovation, professionalism, and a commitment to excellence, we’re building a team that grows with us and shares our dedication to quality and service.

Role Overview:
We’re looking for a Guest Relations Specialist to join our team. This key role involves handling guest interactions, resolving issues, and coordinating property maintenance—all while maintaining exceptional service standards. The ideal candidate is proactive, solutions-driven, and thrives in a fast-paced, dynamic environment.

Key Responsibilities:
- Guest Communication: Respond promptly, professionally, and thoughtfully to guest inquiries and concerns.
- Issue Resolution: Address guest complaints with empathy and efficiency to ensure satisfaction.
- Maintenance Coordination: Manage repair and maintenance requests, working with vendors to resolve issues swiftly.
- Reservation Management: Oversee bookings, resolve disputes, and ensure smooth payment processing.
- Property Information: Provide guests with detailed, accurate information about policies, amenities, and features.
- Administrative Support: Assist with organizational tasks, database management, and occasional lead generation during downtime.
- Team Collaboration: Work closely with team members to enhance service quality and operational efficiency.

What We’re Looking For
- Strong critical thinking and problem-solving skills.
- Exceptional written and spoken English communication.
- Highly organized, able to manage multiple tasks and prioritize effectively.
- Self-motivated, dependable, and able to work independently.
- A team player who adapts well to change and thrives under pressure.
- Familiarity with platforms like Airbnb, Hostaway, or similar is a plus.
- Experience in customer service, hospitality, or property management is highly valued.

Why Join Us?
- Competitive pay with opportunities for growth and performance-based bonuses.
- Join an innovative, supportive, and dynamic team.
- Work in a role that offers a clear path for career advancement.
- Be part of a company that values your contributions and invests in your success.

How to Apply
1. Attach a 2-minute audio recording introducing yourself and your experience.
- In the video, share a story about how you handled a difficult complaint, how you resolved it, and the lessons you learned.
- You can use Vocaroo or upload an audio recording to your Google Drive and share the link. Please ensure the link is set to 'anyone with the link can view' to allow access.
2. Include your updated CV.

If you’re passionate about delivering outstanding service, solving challenges, and working in a fast-paced environment, we’d love to hear from you! Apply now and take the next step in your career with us.