Client Success Officer 3 hrs a day

Job Title: Client Success Officer

Location: Fully Remote

Working Hours: Fixed 3 hours per day, Monday to Sunday or Monday to Friday

Choose your preferred time slot between 9am to 6pm Singapore Time

Company:
We specialize in delivering top-notch affiliate training courses to clients across the USA. Our fully remote team leverages cutting-edge technology to provide exceptional educational solutions while maintaining a flexible and collaborative work environment.

About the Role:
We are seeking a dedicated Client Success Officer to support one of our Client Success Manager in helping our customers achieve remarkable results through our affiliate training programs. You will be part of a team of high performers who are friendly, supportive, and all working remotely from the Philippines. If you value a GREAT CULTURE and are passionate about client success, we’d love to hear from you.

Responsibilities:
- Assist in managing the customer base for our training courses, ensuring clients receive the support they need to see results.
- Enhance the overall customer experience by providing timely and effective assistance.
- Address client inquiries and concerns accurately, making appropriate product recommendations when necessary.
- Support daily customer engagement activities to maintain high levels of client satisfaction.
- Collaborate with the Client Success Manager to implement strategies that drive client success and retention.

Requirements:
- Availability for a daily 15 to 30 minute Zoom call with the Head of Operations.
- Commitment to fixed working hours as per the agreed schedule.
- Ability to submit daily work reports and updates.
- Experience using Upgrade to see actual info CRM or similar customer relationship management tools.
- Strong communication skills and a proactive approach to problem-solving.
- Willingness to support any ad-hoc tasks for any business units

Why Join Us:
- Competitive compensation with great opportunities for financial rewards based on performance.
- Consistent 3-hour daily schedule, offering a stable income with flexibility.
- Opportunity for growth and advancement within the company.
- Quarterly salary reviews to recognize and reward good performance and full timers.
- Be part of a supportive and collaborative remote team.

Why You SHOULD NOT Join Us:
- If you are NOT receptive to feedback - PLEASE DO NOT APPLY.
- If you are looking for a relaxing job with minimal responsibilities – PLEASE DO NOT APPLY.
- If you prefer a simple copy & paste customer support role – PLEASE DO NOT APPLY.
- If you are uncomfortable with participating in video meetings – PLEASE DO NOT APPLY.


Application Instructions: To apply, please submit the following:

- A PDF copy of your completed Personality Test. Upgrade to see actual info
- Your availability to complete a 90-minute online assessment.
- Your preferred working hours (3 hours per day) within the Monday to Friday Singapore Time window.
- Your updated CV, including all employment dates.
- A 3-minute Loom video explaining why you are interested in this position and detailing your current job status.
- Your expected hourly rate in USD.

Please note that your application WILL NOT be considered if any of the above requirements are missing.