Dispatcher

Job Overview:
A Security Dispatcher is responsible for coordinating and documenting the daily activities of security guards across four companies: Truguard Security Services, Direct Guard Services, Pinnacle Security Services, and Frontline Patrol. This role includes overseeing guard schedules, reports, and check-ins, handling communications with guards, clients, and residents, and managing all related administrative tasks. The dispatcher will complete tasks as assigned by stakeholders, and ensure seamless field support and documentation.

Key Responsibilities:

1. Monitor Guard Activities
• Oversee real-time activities of security guards, tracking accurate and timely guard reports.
• Manage checkpoint reports and ensure hourly scanning.

2. Manage Breaks, Shifts, and Documentation
• Track guard lunch and break times.
• Ensure guards clock in and out as scheduled.
• Document all actions and data related to security operations in the Daily Operations Report for each company.

3. Task Completion and Stakeholder Requests
• Complete any tasks assigned by stakeholders, including but not limited to:
• Covering open shifts as needed.
• Approving timecards.
• Scheduling and completing calendar tasks.
• Updating shift planning and making adjustments as required.
• Adding guards to Humanity and Silvertrac scheduling and tracking software as necessary.

4. Communication and Follow-Up
• Answer and handle all incoming calls from guards, clients, and residents.
• Conduct follow-ups with security guards, clients, and residents as necessary.
• Allocate resources, such as arranging towing services or dispatching supervisors for inspections, when required.

5. Technical Support for Guards
• Assist security guards with troubleshooting software issues, particularly with mobile apps like Silvertrac and Humanity.
• Provide support for resolving mobile device issues affecting operational software performance.

6. Field Support for Supervisors
• Coordinate roadside assistance setups and other necessary field support for supervisors in the event of vehicle or field-related issues.

7. De-escalation and Issue Resolution
• Address and de-escalate any situations that arise, providing clear support to guards, clients, or residents.
• Escalate issues to management when necessary, ensuring effective and timely resolution.

8. Reporting and Documentation
• Complete end-of-shift reports that summarize daily activities, incidents, and outstanding issues.
• Maintain a detailed communication log, recording all actions, follow-ups, and escalations via email or preferred channel of communication.

9. Be a P.A.R.T.N.E.R
• P - Presence
- Be mentally and physically present in every interaction. Your full attention ensures clarity and prevents errors,
fostering a stronger connection with your officers.
• A - Action
- Don’t just wait for things to happen. Take the initiative to solve problems, support your team, and ensure everything is
running smoothly.
• R - Respect
- Respect the work of your officers and your role. By respecting others and yourself, you build trust and promote
positive working relationships.
• T - Trust
- Build and maintain trust with your team. When trust is established, everyone performs at their best and is more likely
to communicate openly.
• N - Navigate
- Be prepared to navigate through any difficulties. Embrace the unpredictability of your role, using critical thinking and
decision-making skills to overcome challenges effectively.
• E - Engagement
- Stay engaged in the process, constantly checking in with security officers, clients, and other teams to ensure progress
is being made and all tasks are being completed.
• R - Resilience
• Stay resilient in the face of setbacks. Not everything will go as planned, but maintaining a positive attitude and bouncing
back quickly is key to ongoing success.


Qualifications:
•High school diploma or equivalent; additional training in security operations preferred.
•Prior experience in dispatch, security, or customer service roles.
•Strong multitasking and organizational skills to support multiple companies and dynamic schedules.
•Proficient in basic computer applications, data documentation, and scheduling software (e.g., Humanity, Silvertrac).
•Customer service oriented.

Equipment:
•Must have reliable internet access.
•Must have a reliable power source.
•Must have dual screens.
•Must have a desktop.
•Must have noise-canceling headphones.

Compensation:
•$5.25 an hour at 45 hours a week.

Additional Information:
The Security Dispatcher will coordinate with security guards, field supervisors, and clients, ensuring seamless and efficient operations across multiple companies. This role requires reliability, quick problem-solving, and strong communication skills to handle complex operational demands and effectively support field operations.

Note: To ensure you've read the full job post, please include "DGS" in the subject line when submitting your application. Applications without this will not be considered, as attention to detail is important to us. Additionally, please provide a link to your resume and a 1–2 minute video introduction of yourself. In the video, highlight your skills, relevant experiences as a Dispatcher, and why you believe you're an excellent fit for the role.