Senior Client Success Manager

We are seeking a Senior Client Success Manager to establish and lead our client success initiatives. This is a remote, full-time position based in the Philippines, working with international clients. The role offers $5.00 to 7.00 per hour with opportunity for growth based on performance as well as bonuses for client renewals.

Who We Are

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Company Values:
Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
Dedication to Showing Up: For our clients, for each other, and for ourselves.
Dedication to Excellence: We strive for the highest standards in everything we do.
Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:
- Build and implement client success strategies from the ground up
- Manage and maintain key client relationships throughout their lifecycle
- Develop client onboarding processes and success playbooks
- Monitor client health metrics and create improvement strategies
- Identify and mitigate churn risks while maximizing retention
- Create and track success metrics and KPIs
- Document best practices and standard operating procedures
- Provide regular client business reviews and success planning sessions
- Serve as the primary escalation point for client concerns

Required Qualifications:
- 5+ years of client success/account management experience
- Proven track record of managing and retaining key client accounts
- Strong experience with client success tools and CRM platforms
- Excellent English communication skills (written and verbal)
- Excellent Professional Appearance for representing the company in client meetings
- Bachelor's degree in Business, Communications, or related field
- Experience working with international clients and teams
- Strong analytical and problem-solving abilities
- Proficient in data analysis and reporting
- Experience in creating and documenting processes

Proficiency in:
- Office Document Suites like Microsoft, Google, Zoho, etc
- CRM systems
- Video conferencing platforms
- Project management tools

Key Performance Indicators:
- Success in this role will be measured by:
- Client retention rates
- Client satisfaction scores
- Process documentation completion
- Response time to client inquiries
- Client health scores
- Revenue retention and growth
- Quality of client feedback
- Implementation of best practices

Working Hours:
- PH Graveyard Shift (9am to 6pm EST/ Monday-Friday / US Timezone)
- Full-time (40 hours/week)

Compensation:
- $5/hr to $7/hr
- Bonuses for client renewals

Benefits:
- PTO (Vacation Leave) that increases every year that you are with us
- Separate PTO for Sick Leave
- Maternity and Paternity Leave
- Bereavement Leave

Opportunities:
- Evaluation and Opportunity for a Salary Raise every 4 months from start date
- Opportunity to build and lead a future CS team
- Career advancement as the company grows
- Training and certification support
- Leadership development

Equipment Requirement:
- Operating System: Windows 10 or MacOS (latest version)
- Processor: Intel Core i5 or AMD Ryzen 5 (or equivalent)
- RAM: 8 GB or higher
- Storage: 256 GB SSD or higher with minimum 30% free space.
- Internet Connection: Minimum 100 Mbps download and upload speed for smooth communication and data handling. (MUST be connected thru LAN)
- Headset: Noise-canceling headset with a microphone for clear and professional communication.
- Quiet, professional home office setup
- Personal computer with quality webcam and headset
- Backup power solution for outages
- Backup internet solution for outages

How To Apply:
Copy the link below and fill out the form.
forms.zohopublic.com/mpowersolutions/form/JobApplication/formperma/cv0GXCrF6ovWYHFSHBBY1OL904iFdDWVfjM7nc7wKkY