Customer Support Specialist 1 (Work From Home)

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Rate: $4/hr, and earn 40,000 PHP +/month.
Schedule: Monday - Friday: 2:00 am - 10:00 am US Pacific Time with 30 min unpaid lunch and two 15-minute paid breaks.

Responsibilities:
- Handle customer tickets and provide effective responses using Playbooks created by the Netlify team
- Manage projects while maintaining clear and consistent communication with clients
- Communicate with clients via phone, video calls, emails, Slack, and other channels
- Ensure timely and accurate resolution of customer inquiries while prioritizing tasks effectively

Qualifications:
The candidate should have very good interpersonal skills, such as:
- Communication ability
- Meticulousness
- Proactive nature
- Ability to manage multiple tasks at once
- With a strong executive assistant background
- Warm and approachable, especially when dealing with customer tickets and frustrating requests.
- Fast learner and should be smart enough to understand how to prioritize tasks.


Good To Have Qualifications:
- Customer support and ticketing experience (preferred but not required)
- High project management skills
- Ability to manage multiple tasks simultaneously
- Comfortable in a customer-facing role