Deputy Operations Manager - BPO

**APPLICANTS WITHOUT PREVIOUS MANAGERIAL EXPERIENCE ARE WELCOME TO APPLY**


We are looking for a full-time Deputy Operations Manager to work from home and manage a few teams remotely. The teams are handling clients from various industries. We’re looking for a talented, independent, and motivated Deputy Operations Manager to help the Operations Manager lead and manage teams with a lot of challenges, great energy, and last, but not least – a very unique working environment!

Responsibilities:
• Demonstrate a hands-on approach and be actively involved in the day-to-day operations of every account.
• Produce management reports for the company's clients.
• Project Management.
• Manage the team's workload and schedules.
• Conduct surprise inspections of agents' devices via Zoom to ensure they meet our standards.
• Train new recruits.
• Perform quality assurance (QA) on the team's work.
• Facilitate case studies with non-performing agents to identify root causes and help improve their performance.
• Assist with the recruitment tasks.

Requirements:
• Excellent English communication skills: verbal, writing, and reading.
• Past experience in customer service or technical support roles
• Proficient in Microsoft Excel, with a strong grasp of its advanced features and functions, including pivot tables, VLOOKUP, and various formulas
• High-standard home office set up with suitable equipment and a stable internet connection
• Highly motivated and reliable
• Ability to learn quickly through self-study and demonstrate flexibility and agility.
• Ability to manage staff workload to maximum efficiency
• Willingness to work flexible hours

Work Schedule:
• This is a full-time job in a permanent work-from-home setup – 9 hours per shift, 5 days a week.

TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "BPO" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***