Phone Collections Specialist with QuickBooks Experience

Work Schedule: Flexible hours, with availability to make calls during U.S. business hours

Overview:
We are seeking a proactive and detail-oriented Collections Specialist to join our team. The ideal candidate will have experience using QuickBooks, strong phone communication skills, and the ability to build positive relationships with clients while effectively managing collections.

Key Responsibilities:

- Contact clients to follow up on overdue invoices via phone and email.
- Maintain accurate records of all communications in QuickBooks and internal systems.
- Negotiate payment plans and ensure timely follow-ups.
- Resolve any billing discrepancies or disputes professionally and promptly.
- Generate reports on collections progress and outstanding balances.
- Work closely with the accounting and sales teams to address collection issues.

Qualifications:
- Proficiency in QuickBooks Online.
- Strong English communication skills, especially over the phone.
- Previous experience in accounts receivable or collections is highly desirable.
- Ability to build rapport with clients while maintaining professionalism.
- Detail-oriented, with excellent organizational and time-management skills.
- Familiarity with U.S. business practices and time zones is a plus.