Healthcare Representative with Zendesk Experience

Please send your resume to info@getstaffright.com using "OLJ - Healthcare VA with Zendesk experience"

StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We are looking for loyal and motivated rock stars to join our rapidly growing team. Our team members enjoy many benefits such as competitive pay, health insurance, paid time off along with national holidays, and a supportive StaffRight HR team.

Permanent Remote / Work-from-home / Full-Time
Graveyard Shift / Night Shift (at least 2 years of graveyard experience is a must)
Salary Range: 30,000 - 45,000 + HMO Benefits with Maxicare
Holidays and PTO Leaves

We are seeking a healthcare representative experienced in Zendesk who can manage patient inquiries, provide exceptional customer service, and document interactions efficiently.

Key Responsibilities:
- Handle patient inquiries via phone, email, and chat using Zendesk
- Document and resolve issues, ensuring accurate patient records
- Assist with appointments, treatment plans, and healthcare services
- Monitor patient satisfaction and report key metrics
- Stay updated on healthcare regulations and provide accurate information


Qualifications:
- Experience in healthcare customer service, with proficiency in Zendesk
- Strong communication, problem-solving, and organizational skills
- Familiarity with healthcare terminology and patient privacy regulations
- Empathy and professionalism in handling patient concerns

Preferred:
Experience in a healthcare setting and knowledge of Zendesk’s communication channels.

Requirements:
- Comfortable using time tracker tools like Time Doctor
- Highly motivated and organized
- Fluent in English - excellent written and verbal communication
- Proficient on a computer and in Microsoft Office (Outlook, Word, Excel)
- High-quality noise-canceling headset
- High-speed internet (50+ Mbps) with backup internet
- High-speed computer with a working webcam also must have a backup computer
- A quiet working environment free of outside noise (cars, animals, others working)